Perfect phrases for managers and supervisors

Hundreds of ready-to-use phrases for any management situation

Meryl Runion - Collection Management

178 pages, parution le 03/03/2005

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Résumé

The right phrase for every situation...every time

What you say and how you say it sets the tone for every business interaction, whether you're dealing with a troublesome employee, a competitive coworker, or a demanding boss. Perfect Phrases for Managers and Supervisors is a practical crash course in communication skills for the workplace, written by a leading consultant in the field. Filled with sample scripts for almost every scenario and hundreds of effective phrases, it gives you all the tools you need to establish your role as a leader and achieve your goals with your coworkers' support. Learn how to:

Set a tone of mutual trust and respect
Deal with difficult employees and delicate problems
Discipline workers or terminate employment
Present new ideas, procedures, or policies

Your effectiveness in the workplace depends on how you talk to others. This essential all-purpose guide provides the perfect words and phrases that get the job done.

L'auteur - Meryl Runion

Meryl Runion is the president and CEO of SpeakStrong, Inc., and director of The Center for Responsible Communication. She has been featured in USA Today and dozens of trade journals.

Sommaire

Introduction: How Perfect Phrases Help You Manage More Effectively
The Principles That Make PowerPhrases Perfect Phrases
Put Your Best Food Forward: Perfect Phrases to Establish Your New Role
Perfect Phrases to Create a Mission-, Vision-, and Values-Based Team
Perfect Phrases to Foster an Open Communication Culture
Perfect Phrases to Ace the Interview You Conduct
Perfect Phrases for Orientation
Perfect Phrases for Delegation
Perfect Phrases to Set and Communicate
Standards and Goals
Perfect Phrases to Coach Employees
Perfect Phrases to Handle Employee Performance and Behavior Problems
Perfect Phrases for Conducting Performance Reviews
Perfect Phrases for Termination
Perfect Phrases for Meetings and Announcements
Perfect Phrases That Empower Employees
Perfect Phrases to Communicate Up the Ladder
Tips for Making Your Perfect Phrases PowerPhrases
SpeakStrong, Inc. and The Center for Responsible Communication

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Mc Graw Hill
Auteur(s)	Meryl Runion
Collection	Management
Parution	03/03/2005
Nb. de pages	178
Format	12,5 x 20,5
Couverture	Broché
Poids	200g
Intérieur	Noir et Blanc
EAN13	9780071452168
ISBN13	978-0-07-145216-8