Process Improvement Essentials

CMMI ISO 9001 Six Sigma

James R. Persse - Collection Theory In Practice

334 pages, parution le 17/10/2006

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Résumé

Today, technology has become too much a part of overall corporate success for its effectiveness to be left to chance. The stakes are too high. Fortunately, the idea of 'quality management' is being reinvigorated. In the last decade process programs have become more and more prevalent. And, out of all the available options, three have moved to the top of the chain. These three are:

The 9001:2000 Quality Management Standard from the International Standards Organization;
The Capability Maturity Model Integration from the Software Engineering Institute; and
Six Sigma, a methodology for improvement shaped by companies such as Motorola, Honeywell, and General Electric.

These recognized and proven quality programs are rising in popularity as more technology managers are looking for ways to help remove degrees of risk and uncertainty from their business equations, and to introduce methods of predictability that better ensure success.

Process Improvement Essentials combines the foundation needed to understand process improvement theory with the best practices to help individuals implement process improvement initiatives in their organization. The three leading programs: ISO 9001:2000, CMMI, and Six Sigma--amidst the buzz and hype--tend to get lumped together under a common label. This book delivers a combined guide to all three programs, compares their applicability, and then sets the foundation for further exploration. It's a one-stop-shop designed to give you a working orientation to what the field is all about.

L'auteur - James R. Persse

James R. Persse, PhD is an IT professional specializing in Process Management, Continuous Quality Improvement, Software Process Improvement, Industry Best Practices Design, and Cultural and Organizational Change. He has held executive positions in the healthcare, telecom, and technology industries, and serves now as a process consultant for companies adopting CMMI, ITIL, ISO 9001:2000, and CobiT.

Sommaire

Preface
Process and Process Improvement
Three Major Process Improvement Standards
Index

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Caractéristiques techniques

	PAPIER
Éditeur(s)	O'Reilly
Auteur(s)	James R. Persse
Collection	Theory In Practice
Parution	17/10/2006
Nb. de pages	334
Format	18 x 23
Couverture	Broché
Poids	571g
Intérieur	Noir et Blanc
EAN13	9780596102173
ISBN13	978-0-596-10217-3