
Real Coaching and Feedback
How to help people improve their performance
Résumé
"Coaching is simple in theory - you ask your people
questions, listen to their answers and offer insights that
will allow them to see where they can improve, and how. Yet
in my experience it just didn't work like that. I ended up
talking too much, and my team didn't seem to 'get' what I
was trying to enlighten them about. And nothing much
changed. It just didn't seem to work in the real
world.
So my question was: Am I a bad coach or is my team
hopeless?
Reading this book is like somebody switching on the light:
suddenly you can see for yourself what you need to do
differently. It doesn't tell you what to do, because
frankly it's going to be different for everybody and one
size doesn't fit all. It triggers the thoughts that let you
work it out for yourself. So you create your own solutions,
instead of your own problems. And that actually makes you
feel good as well as getting the results you want."
- A real manager
real management is for every manager who's read a book and
thought that if it was that easy they'd be doing it
already. There are no 'one size fits all' answers in this
book, just real-life situations managers can relate to, and
techniques for turning their past experience into the key
that unlocks their best ever performance.
- Introduction to real management
- Understanding why coaching and feedback goes wrong so you can put it right
- Getting coaching right in the real world
- Knowing when to help during coaching
- Conclusion
- Appendices
Caractéristiques techniques
PAPIER | |
Éditeur(s) | Prentice Hall |
Auteur(s) | J.K. Smart |
Parution | 13/03/2003 |
Nb. de pages | 164 |
Format | 14 x 21,5 |
Couverture | Broché |
Poids | 255g |
Intérieur | Noir et Blanc |
EAN13 | 9780273663287 |
ISBN13 | 978-0-273-66328-7 |
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