Six Sigma and Beyond

Volume 1 - Foundations of Excellent Performance

D.H. Stamatis

386 pages, parution le 07/03/2002

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Résumé

Cost reduction.productivity improvement.customer retention.enhanced bottom line.these are the promises of six sigma quality management. But what is six sigma? What are the secrets to six sigma success? By implementing the six sigma philosophy you can save millions of dollars in annual cost savings and product quality improvements.

Six Sigma and Beyond: Foundations of Excellent Performance provides a roadmap to successful six sigma implementation that you can adapt to your organization. The book gives you a model of six sigma and explains frequently asked questions in a Q & A format for easy application. It outlines the seven steps to six sigma and how to use them to give your organization the competitive edge.

Understand the seven steps to the six sigma philosophy:

Establish the Quality System, Management, and Cultural Environment
Define Mission of Each Component of the Organization
Set Performance Improvement Opportunities, Goals, and Priorities
Establish Improvement Projects and Action Plans
Implement Projects Using Improvement Methodologies
Evaluate Improved Performance
Review and Recycle

The goal of all this? You can uncover potential improvements in your organization and bring all your resources together to identify, measure, analyze, improve, and control the process. Six Sigma and Beyond: Foundations for Excellent Performance defines quality and the elements that both management and non-management personnel must understand to achieve quality success.

Contents

Part I: Quality

Introduction 3

Chapter 1: The Foundations of Any Quality System 9
Chapter 2: Six Sigma Overview 69
Chapter 3: Gearing Up and Adapting Six Sigma in Your Organization 113

Part II: Teams

Chapter 4: A General Overview 135
Chapter 5: The Changing Workplace 143
Chapter 6: Communicating Communication 177
Chapter 7: Team Development 199
Chapter 8: Implementation 221
Chapter 9: Team Improvement 251
Chapter 10: General Issues 259
Chapter 11: An Introduction to Problem Solving: Selected Tools and Methodologies as Used in a Team Environment 297

Epilogue 311

Appendix A: A Cursory View of the Six Sigma Methodology 313
Appendix B: The Core Competencies of the Six Sigma Methodology 317
Appendix C: Cross-Reference List of Terms Used in the Team Environment 333
Appendix D: Problem Solving/Decision Making 335

Glossary 343
Selected Bibliography 361
Index 369

Caractéristiques techniques

	PAPIER
Éditeur(s)	St Lucie Press
Auteur(s)	D.H. Stamatis
Parution	07/03/2002
Nb. de pages	386
Format	16 x 24
Couverture	Broché
Poids	740g
Intérieur	Noir et Blanc
EAN13	9781574443110
ISBN13	978-1-57444-311-0