Six Sigma for Business Excellence

A Manager's Guide to Supervsing Six Sigma Projects and eams

Penelope Przekop - Collection Business

192 pages, parution le 25/10/2005

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Résumé

A HANDS-ON GUIDE TO IMPLEMENTING YOUR OWN SIX SIGMA BUSINESS EXCELLENCE PROGRAM

How can you better understand your customers, slash costs, improve communication, achieve excellence across your organization, and increase your own personal potential-all without the support of upper management?

The answer is inside Six Sigma for Business Excellence. Based on the unique Six Sigma process excellence program adopted by Johnson 8c Johnson-which saved the company billions of dollars and vastly improved performance-this invaluable guide gives you the information and tools you need to recreate diis proven approach in your own departments and firms. Director of Global Quality Management at Johnson 8c Johnson, Penelope Przekop helps you implement die concepts of Six Sigma and achieve outstanding results without enlisting high-level support. Through insightful case studies from Johnson 8c Johnson as well as other successful Six Sigma companies, you'll discover how to:

Become a Six Sigma champion without assistance from senior management or Black Belts
Apply Six Sigma principles and methods to meet your specific business needs
Identify and understand the common goals of the functional manager and the Six Sigma professional
Incorporate Six Sigma concepts more intrinsically into your departments, improving quality and performance from the inside out rather than from the top down

L'auteur - Penelope Przekop

Penelope Przekop is Director of Global Quality Management for the Benefit Risk Management organization within the Johnson & Johnson Medicines and Nutritionals Group. She is a popular guest speaker for groups including the International Quality and Productivity Center and the Center for Pharmaceutical Training.

Sommaire

Preface
Acknowledgments
Introduction
Inside Six Sigma: A Manager's Summary
Applying Six Sigma: A Manager's Perspective
What Managers Can Learn from Others: A Black Belt's View
Bringing Two Worlds Together: Manager Meets Black Belt
Sources
Index

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Mc Graw Hill
Auteur(s)	Penelope Przekop
Collection	Business
Parution	25/10/2005
Nb. de pages	192
Format	15,5 x 23,5
Couverture	Relié
Poids	468g
Intérieur	Noir et Blanc
EAN13	9780071448093
ISBN13	978-0-07-144809-3