Six Sigma for Financial Professionals

Praise for Six Sigma for Financial Professionals

"Dr. Stamatis has tackled an area that is just learning the tremendous value of the Six Sigma methodology and how to use it. The financial community is proving that Six Sigma can and will reduce errors and prevent mistakes from occurring. Dr. Stamatis lays out the formula for success by starting with the foundations of Six Sigma and then moving into its application in financial arenas. He has given numerous examples and references that will assist in developing this methodology into a reality for your organization."
–Roderick A. Munro, PhD; Business Improvement Coach

"A strong and thorough blueprint to follow for companies that are planning to implement Six Sigma. The book helps one understand how to focus on processes, not just projects, to help achieve business transformation."
–Tammy S. Mitchell; Vice President Controller; TRW Automotive

"Dr. Stamatis's approach to Six Sigma is insightful and would benefit readers outside the quality sector and quality professionals alike. The book is refreshing in truthfully identifying Six Sigma as a collection of proven methodologies, not a new ‘silver bullet.'"
–William M. Harral, CQA, CQE, CQMgr, CRE, ASQ-Fellow; CEO, Arch Associates LLC

"As a rule, financial executives focus on the bottom line for directions and ultimate decision-making. Dr. Stamatis's manuscript is clearly written, easily followed, and absolutely describes the potential benefits of Six Sigma and the need to incorporate it for long-term survival in any industry."
–William P. Lianos; President and Treasurer; Michigan Rivet Corporation

"Amid the crushing time crunch to compete, effective leaders have found an important tool in the Six Sigma method. Yet the plethora of information in the field often generates a confusing light without generating the necessary heat. Dr. Stamatis has penned an important, coherent, and complete contribution without cheerleading a single-minded approach. If you only have the time for one book to help you plan, prepare, or advance your Six Sigma effort, this is it." – A. J. Deeds; President; Team Quality Development, Inc.

Contents

• Introduction
• Customer Service and Satisfaction
• Overview of Six Sigma
• DMAIC Model
• Design for Six Sigma
• Project Management
• Six Sigma and Statistics
• Roles and Responsibilities
• Six Sigma and Transactional Business: Service Industries
• Implementation Strategy, Training, and Certification

• Appendix A: Common Abbreviations in Six Sigma
• Appendix B: Core Competencies of Six Sigma Methodology
• Glossary