Six Sigma Leadership Handbook

Rath and Strong Management Consultants

566 pages, parution le 09/10/2003

Ajouter à une liste

Indisponible

Résumé

Achieve unparalleled customer satisfaction and greater profitability with this essential handbook! Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes. Rath & Strong's Six Sigma Leadership Handbook highlights the critical factors that make or break implementation, offers key best practices for getting it right the first time, and offers real-life examples and case studies that light the path to success. With Rath & Strong, you'll get an overview of the tools, methods, approaches, benefits, and risks that are associated with each element of the methodology.

About the Company—Rath & Strong: A Distinguished History
Acknowledgments
Introduction
What Is Six Sigma?
Why Six Sigma?
Six Sigma and Its Application in Different Industries and Functions
Infrastructure and Roles
The Non-Delegable Role of Executives
Lean and Six Sigma
Work-Out and Six Sigma
Organization Culture and Six Sigma
The Customer Connection
Process Improvement: DMAIC
Design for Six Sigma
Process Management
Managing with Dashboards
Preparaing for Six Sigma
Launching Six Sigma
Cross-Cultural Aspects of Deploying Six Sigma
Stabilizing, Extending, and Integrating Six Sigma
Measuring the Effectiveness of Your Six Sigma Deployment
Change Management and Communication
Black Belt Selection and Development
Project Selection
project Reviews
Replicating Results and Managing Knowledge
Measuring and Auditing Results
Developing Change Leadership Capacity

Appendix A: Basic Six Sigma Concepts
Appendix B: Case Study: Six Sigma in Small and Medium Enterprises
Appendix C: DFSS Case Study
Notes
Index

L'auteur - Rath and Strong Management Consultants

Rath & Strong Management Consultants (Lexington, MA), a division of Aon Consulting, was a pioneer in statistical engineering, which became the basis for many Six Sigma tools. Today, Rath & Strong is a leading Six Sigma consulting firm with extensive experience launching Six Sigma programs across a wide variety of industries.

Caractéristiques techniques

	PAPIER
Éditeur(s)	Wiley
Auteur(s)	Rath and Strong Management Consultants
Parution	09/10/2003
Nb. de pages	566
Format	16 x 24
Couverture	Relié
Poids	930g
Intérieur	Noir et Blanc
EAN13	9780471251248
ISBN13	978-0-471-25124-8