Stories Trainers Tell

55 Ready-to-Use Stories Training Stick

Mary B. Wacker

398 pages, parution le 04/04/2005

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Résumé

Telling stories is a powerful way to make a point, especially when the stories are compelling, well-constructed, and poignant. This book captures thought-provoking stories contributed by trainers, nationally known speakers, consultants, business leaders, educators, and professional storytellers that help make challenging ideas and abstract concepts stick.

The stories are organized around major organizational development and training themes, such as leadership, diversity, teamwork, performance and coaching, and customer service. Accompanying each story are tips, debriefing questions, key points, and a follow-up activity to maximize its impact and learning potential.

Sommaire

Foreword
Preface
Acknowledgments
Introduction
Using Stories in Training
What Makes a Story a Training Story?
Where Do Stories Come From?
How to Craft a Story
Incorporating Stories into Training
Tips on Storytelling
Legal and Ethical Use of Stories
Appreciating Differences
Communication and Feedback
Customer Service
Influence and Motivation
Leadership
Living Our Values
Performance and Coaching
Problem-Solving
Teamwork and Collaboration
Training Fundamentals
There Are More Stories to Tell
Appendix: Interview Questions
About the Contributors
About the Authors
Bibliography
Suggested Readings
Index

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Pfeiffer
Auteur(s)	Mary B. Wacker
Parution	04/04/2005
Nb. de pages	398
Format	20 x 23
Couverture	Broché
Poids	942g
Intérieur	Noir et Blanc
EAN13	9780787978426
ISBN13	978-0-7879-7842-6