Strategic Six Sigma

Best Practices from the executive suite

Dick Smith, Jerry Blackeslee, Richard Koonce

336 pages, parution le 14/11/2002

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Indisponible

Résumé

"Six Sigma is a key to the productivity and customer satisfaction that will define twenty first century success. Smith and Blakeslee create a clear guide for any organization that wants to prosper through quality."
-Newt Gingrich, former Speaker of the House
"You couldn't ask for a more perfect road map to create and sustain an effective Six Sigma process. Full of practical insights and tools for success that will help executives drive performance whether in industrial or healthcare organizations."
-Ellen Gaucher, Group Vice President
Operations, Quality, and Customer Service
Wellmark Blue Cross & Blue Shield
"For my money, this is the quintessential book on Six Sigma. First, Smith and Blakeslee do not treat Six Sigma as if it stands alone. They properly emphasize the importance of the broader organizational and environmental context-especially the customer. Second, they explain how to make Six Sigma strategic, that is, how it can leverage overall organizational change. For the CEO contemplating the implementation of Six Sigma, or already underway with it for that matter, this is the source."
-W. Warner Burke
Professor of Psychology and Education
Teachers College, Columbia University
"Most companies today are familiar with Six Sigma as a quality improvement technique that can be used to cut costs, eliminate waste, or improve business performance. In addition to this familiar application of the methodology, this book defines how you can use the power of Six Sigma as the catalyst for organizational change when deployed by a company to transform how people do their everyday jobs. Strategic Six Sigma: Best Practices from the Executive Suite takes discussion of Six Sigma to a whole new level, and is therefore a must-read for any organizational transformation!"
-Roxanne O'Brasky, President
International Society of Six Sigma Professionals (ISSSP)

Contents

Introduction: From Factory Floor to Executive Suite: The Emergence of Strategic Six Sigma as a Business and Leadership Imperative

Strategic Six Sigma: Current and Emerging
Applications
Rocky Road or Trajectory of Transformation?
What Makes Strategic Six Sigma Efforts Successful?
Develop a Committed Team of Leaders to Drive
Strategic Six Sigma Initiatives
Incorporate Strategic Six Sigma Thinking and Best
Practices Into Your Company's Strategy Planning and Deployment Process
Be in Touch with Customers and the Marketplace
Build a Business Process Framework to Sustain
Strategic Six Sigma Efforts
Demand Quantifiable Results
Develop Incentives and Create Accountability
Success with Strategic Six Sigma Projects Requires
Full-Time, Well-Trained Six Sigma Leaders
Why Training Is Critical to Making Strategic Six Sigma
Initiatives Work
Sustaining Gains with Strategic Six Sigma over Time

Afterword: Some Parting Thoughts

Caractéristiques techniques

	PAPIER
Éditeur(s)	Wiley
Auteur(s)	Dick Smith, Jerry Blackeslee, Richard Koonce
Parution	14/11/2002
Nb. de pages	336
Format	16 x 23,5
Couverture	Relié
Poids	617g
Intérieur	Noir et Blanc
EAN13	9780471232940
ISBN13	978-0-471-23294-0