The Flawless Consulting Fieldbook and Companion
A Guide Understanding Your Expertise
Résumé
This book takes up where Flawless Consulting, 2nd Edition, left off. Block's fieldbook is packed with sample scenarios, case studies and client-consultant dialogues to show readers what "Flawless Consulting" is really all about. And the fieldbook takes the practical approach of "Flawless" one step closer, including more hands-on tools, action plans and implementation checklists. Block's down-to-earth lessons apply equally well to external consultants, internal staff, managers, executives and communicators of all kinds.
Contents
- A Consultant by Any Other Name . . .
- Techniques Are Not Enough
- Flawless Consulting Contracting Overview
- The Contracting Meeting
- The Agonies of Contracting
- The Internal Consultant
- Understanding Resistance
- Dealing with Resistance
- From Diagnosis to Discovery
- Getting the Data
- Whole System Discovery
- Preparing for Feedback
- Managing the Feedback Meeting
- Implementation
- Strategies of Engagement
- Some Tools for Engagement
- Ethics and the Shadow Side of Consulting
- The Heart of the Matter
- Appendix - Suggestions for Further Reading
L'auteur - Peter Block
Peter Block, the author of Flawless Consulting, is president of Peter Block Company and Designed Learning. A well-known speaker and consultant with clients across the world, Block lives in Mystic, Connecticut.
Caractéristiques techniques
| PAPIER | |
| Éditeur(s) | Jossey-Bass |
| Auteur(s) | Peter Block |
| Parution | 15/11/2000 |
| Nb. de pages | 260 |
| Format | 20,5 x 23,3 |
| Couverture | Broché |
| Poids | 900g |
| Intérieur | 2 couleurs |
| EAN13 | 9780787948047 |
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