The Southwest Airlines Way

Jody Hoffer Gittell

320 pages, parution le 05/02/2003

Ajouter à une liste

Indisponible

Résumé

Management lessons from the world's most profitable airline
"If you want to understand how one organization can change the competitive rules of the game for an entire industry, read this book." James L. Heskett, Baker Foundation Professor, Harvard Business School and Coauthor of The Value-Profit Chain
Fortune magazine calls Southwest Airlines "the most successful airline in history." With a market value greater than the rest of the U.S. airline industry combined, Southwest Airlines is an amazing company with amazing management practices. Drawing on extensive research and interviews with frontline Southwest employees, managers, and senior executivesThe Southwest Airlines Way explains how Southwest's relationship-based performance principles can be adopted by managers in any industry, with dramatic results.
Full of frontline tales of Southwest's innovative management style, this compelling book explains how Southwest's relentless focus on high-performance relationships and its people-management practices have been the key to its unparalleled success in the airline industry. It reveals how any organization willing to invest the time and effort can learn from Southwest's management style by creating shared goals, shared knowledge, and mutual respect among management, employees, and suppliers. This is the secret of how Southwest consistently outperforms its competitors in the high-pressure, timesensitive airline industry.

Contents

I. High performance Relationship - The Key to Southwest's Success
From love Field to the World's Most Successful Airline
How Southwest Uses High Performance Relationship to Overcome Strategic Challenges
Southwest versus American Airlines- The Power of Relational Coordination
How Relational Coordination Works in Other Industries-The Case of Health Care
II. Ten Southwest Practices for Building High Performance Relationships
Lead with Credibility and Caring
Invest in Frontline Leadership
Hire and Train for Relational Competence
Use Conflicts to Build Relationships
Bridge the Work/Family Divide
Create Boundary Spanners
Avoid Finger Pointing-Measure Performance Broadly
Keep Jobs Flexible at the Boundaries
Make Unions Your Partners, Not Adversaries
Build Relationships with Your Suppliers
III. Building High Performance Relationships -And Keeping Them
How the Ten Southwest Practices Reinforce (or Undermine) Each Other
Learning from Southwest-Efforts by American, Continental, United, and JetBlue
Thriving under Pressure - Southwest's Response to September 11 and Other Crises
Implementing High Performance Relationships in Your Organization
Appendices

L'auteur - Jody Hoffer Gittell

Jody Hoffer Gittell is an assistant professor of management at Brandeis University and faculty member of the MIT Global Airline Industry Program. She focuses on human resources and operations management, and frequently presents the results of her work to managers, researchers, and policymakers.

Caractéristiques techniques

	PAPIER
Éditeur(s)	Mc Graw Hill
Auteur(s)	Jody Hoffer Gittell
Parution	05/02/2003
Nb. de pages	320
Format	15,5 x 23,5
Couverture	Relié
Poids	640g
Intérieur	Noir et Blanc
EAN13	9780071396837