The Southwest Airlines Way

Using the Power of Relationships to Achieve High Performance

Jody Hoffer Gittell - Collection Management

320 pages, parution le 07/06/2005

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Résumé

"If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry."
Gerard Arpey, CEO, American Airlines

"Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times."
%Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program

In an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. The Southwest Airlines Way examines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to:

Lead with credibility and caring
Invest in frontline leaders
Hire and train for relational competence
Use conflicts to build relationships
Make unions its partners, not its adversaries
Build relationships with its suppliers

L'auteur - Jody Hoffer Gittell

Jody Hoffer Gittell is an assistant professor of management at Brandeis University and faculty member of the MIT Global Airline Industry Program. She focuses on human resources and operations management, and frequently presents the results of her work to managers, researchers, and policymakers.

Sommaire

Preface to the Paperback Edition
Preface
Acknowledgments
High Performance Relationships-The Key to Southwest's Success
Ten Southwest Practices for Building High Performance Relationships
Building High Performance Relationships-And Keeping Them
Appendixes
Endnotes
Index

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Mc Graw Hill
Auteur(s)	Jody Hoffer Gittell
Collection	Management
Parution	07/06/2005
Nb. de pages	320
Format	15 x 23
Couverture	Broché
Poids	465g
Intérieur	Noir et Blanc
EAN13	9780071458276
ISBN13	978-0-07-145827-6