The telecom manager's survival guide
The essential reference for telecommunications systems, solutions, and cost control
Résumé
Between phones, networks, equipment, and vendors, being a telecom manager can be a difficult task. Using four companies' actual experiences as case studies, The Telecom Manager's Survival Guide presents an easily understandable method for lining up the best possible services, putting the right tools in place, and saving the business money.
The book takes a practical approach, providing a proactive system for:
- Project management for the implementation of new services
- Trouble resolution for equipment
- Billing audit and reviews
- Strategic planning for the future
The Telecom Manager's Survival Guide is an important resource for anyone taking charge of their organization's telecommunications initiatives.
Contents
- Introduction
- The four primary roles of teleconmmunications management
- The purchase process : A framework for negotiating a new deal no matter the product of service
- Local and long-distance telephone service
- Business telephone systems
- Data lines and the Internet
- Personal wireless communications devices
- Working with consultants
- Glossay
- Appendices
- Index
L'auteur - Stephen W. Medcroft
Stephen W. Medcroft (Queen Creek, AZ) is the author of Call Centers Made Easy: How to Build, Manage, and Profit From Your Small Business Call Center.
Caractéristiques techniques
PAPIER | |
Éditeur(s) | Mc Graw Hill |
Auteur(s) | Stephen W. Medcroft |
Parution | 22/09/2003 |
Nb. de pages | 366 |
Format | 18 x 26 |
Couverture | Relié |
Poids | 870g |
Intérieur | Noir et Blanc |
EAN13 | 9780814407196 |
ISBN13 | 978-0-8144-0719-6 |
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