Tous nos rayons

Déjà client ? Identifiez-vous

Mot de passe oublié ?

Nouveau client ?

CRÉER VOTRE COMPTE
Ultimate Six Sigma
Ajouter à une liste

Librairie Eyrolles - Paris 5e
Indisponible

Ultimate Six Sigma

Ultimate Six Sigma

Beyond Quality Excellence

Keki R. Bhote

404 pages, parution le 16/01/2002

Résumé

Six Sigma started as a revolutionary quality tool at Motorola, gained fame as a powerful driver of cost savings at GE, and has spawned an entire industry of publications and consultants, many peddling a watered-down version of the original Motorola Six Sigma process.

Now, Keki Bhote, one of the founders of Six Sigma, taps into the rigors and rewards of this breakthrough process--but moves it beyond mere quality to focus on total business excellence in 12 key areas.

From customer loyalty to leadership to supply chain management, The Ultimate Six Sigma provides the techniques and metrics needed to measure success, and supplies self-assessment audits to help readers ensure that they're getting it right.

Case studies illustrate how Six Sigma has been successfully implemented in each key area.

About the Author: Keki R. Bhote (Glencoe, IL) is president of Keki R. Bhote Associates and Consultant Emeritus of Motorola. He is the author of World Class Quality and other booksmamajuk.

Contents

Part I
1: What Is Six Sigma?
2: The Need, Objective and Benefits of the Ultimate Six Sigma
3: The Origin, Development, and Renewal of Motorola's Six Sigma
4: The 'Hyped Six Sigma': From the Pure Six Sigma to the Sick Sigma
Part II
5: Scope, Structure and Methodology of the Ultimate Six Sigma
6: Customers--From Mere Customer Satisfaction to Customer Loyalty
7: Leadership--From Stifling Micro-Management to Inspiring Leadership
8: Organization--From Taylorism to Freeing the Human Spirit
9: Employees--From Passivity and Boredom to Industrial Democracy
10: Measurement--From Traditional Indicators to Robust Metrics
11: Tools--From Obsolete Tools of the 20th Century to the Powerful Tools of the 21st Century
12: Design--From Historic Levels to Designs in Half the Time, Half the Defects, Half the Costs and Half the Manpower
13: From a Customer-Supplier Win-Lose contest to a Win-Win Partnership for the Entire Supplier Chain
14: Manufacturing--From Second Class Citizen to a Major Contributor to Business Excellence
15: Field--From an Appendage to Maximum Service to Down-Stream Stakeholders
16: Services--From a Black Hole of Little Accountability to a Productive Contributor
17: Results--From Mediocrity to World Class

L'auteur - Keki R. Bhote

Keki R. Bhote L'auteur, ancien directeur de la qualité de Motorola, est président de Keki R. Bhote Associates, cabinet de conseil en qualité et amélioration de la productivité. Il a été désigné par le magazine Quality Digest comme un des gourous de la qualité aux États-Unis.

Caractéristiques techniques

  PAPIER
Éditeur(s) Mc Graw Hill
Auteur(s) Keki R. Bhote
Parution 16/01/2002
Nb. de pages 404
Format 18 x 26
Couverture Broché
Poids 900g
Intérieur Noir et Blanc
EAN13 9780814406779

Avantages Eyrolles.com

Livraison à partir de 0,01 en France métropolitaine
Paiement en ligne SÉCURISÉ
Livraison dans le monde
Retour sous 15 jours
+ d'un million et demi de livres disponibles
satisfait ou remboursé
Satisfait ou remboursé
Paiement sécurisé
modes de paiement
Paiement à l'expédition
partout dans le monde
Livraison partout dans le monde
Service clients 0 321 79 56 75 sav@commande.eyrolles.com
librairie française
Librairie française depuis 1925