Ultimate Six Sigma

Now, Keki Bhote, one of the founders of Six Sigma, taps into the rigors and rewards of this breakthrough process--but moves it beyond mere quality to focus on total business excellence in 12 key areas.

From customer loyalty to leadership to supply chain management, The Ultimate Six Sigma provides the techniques and metrics needed to measure success, and supplies self-assessment audits to help readers ensure that they're getting it right.

Case studies illustrate how Six Sigma has been successfully implemented in each key area.

About the Author: Keki R. Bhote (Glencoe, IL) is president of Keki R. Bhote Associates and Consultant Emeritus of Motorola. He is the author of World Class Quality and other booksmamajuk.

Contents

Part I

1: What Is Six Sigma?

2: The Need, Objective and Benefits of the Ultimate Six Sigma

3: The Origin, Development, and Renewal of Motorola's Six Sigma

4: The 'Hyped Six Sigma': From the Pure Six Sigma to the Sick Sigma

Part II

5: Scope, Structure and Methodology of the Ultimate Six Sigma

6: Customers--From Mere Customer Satisfaction to Customer Loyalty

7: Leadership--From Stifling Micro-Management to Inspiring Leadership

8: Organization--From Taylorism to Freeing the Human Spirit

9: Employees--From Passivity and Boredom to Industrial Democracy

10: Measurement--From Traditional Indicators to Robust Metrics

11: Tools--From Obsolete Tools of the 20th Century to the Powerful Tools of the 21st Century

12: Design--From Historic Levels to Designs in Half the Time, Half the Defects, Half the Costs and Half the Manpower

13: From a Customer-Supplier Win-Lose contest to a Win-Win Partnership for the Entire Supplier Chain

14: Manufacturing--From Second Class Citizen to a Major Contributor to Business Excellence

15: Field--From an Appendage to Maximum Service to Down-Stream Stakeholders

16: Services--From a Black Hole of Little Accountability to a Productive Contributor

17: Results--From Mediocrity to World Class