Value Based Marketing for Bottom Line Success

5 Steps to Creating Customer Value

J. Nicholas DeBonis, Eric W. Balinski, Phil Allen

288 pages, parution le 19/02/2008

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Résumé

To be successful in today's marketplace, a company must integrate its traditional business functions to provide superior value to targeted customers. This means creating an offering that echoes in the customers? consciousness as a great deal for them. Why? Because the value provided serves customers best interests. In so doing, a business succeeds, attracts new customers, and is able to continually improve the value offered to existing customers.

Value Based Marketing for Bottom Line Success provides a 5-step model and critical tools necessary for creating and managing a successful Value Delivery marketing strategy. Customers buy value, not product or features. They buy from the company that provides the most value. And they buy what's in their best interest. Consequently, the secret to customer retention and growing value relationships with customers is to always make it in their best interest to do business with you by providing the best value in the marketplace.

Value Based Marketing for Bottom Line Success: 5 Steps to Creating Competitive Value offers a Value Creation and Delivery process which will help a company to compete profitably in its marketplace by: 1) identifying the value expectations of target customers; 2) selecting the values on which it wants to compete; 3) analyzing the ability within the organization to deliver that value; 4) communicating the value & selling the value message; 5) delivering the value promised & improving the company's value model.

A value-focused strategy, by definition, isn't a mass marketing strategy; it's a targeted laser strategy directed at chosen value segments that are profitable for the supplier. This text offers a customer value creation model, which shows how to create and sustain competitive advantage while delivering customer value and offers a method for quantifying customer lifetime value (CLV), which enables a company to identify which customer value segments it should target.

L'auteur - J. Nicholas DeBonis

J. Nicholas DeBonis, Ph.D., is a strategic business consultant who helps global clients identify and achieve measurable performance in business strategy and planning, global strategic marketing, and leadership. Dr. DeBonis is coauthor of the AMA Handbook for Managing Business to Business Marketing Communications.

L'auteur - Eric W. Balinski

Eric W. Balinski is founder and president of Synection, LLC, a consulting practice that improves profitably, productivity, and motivation of organizations. He previously held leadership positions with leading global corporations including Allied Signal, Dow Chemical, and GE.

L'auteur - Phil Allen

Phil Allen is founder and CEO of Marketability, a global marketing excellence practice. After twenty-five years in sales, market research, and marketing at Albright & Wilson Ltd, Bayer AG, Dow Chemical, ECC, and Hilti, he helps major

Sommaire

Introduction: The Business World We Have Come to Know
The View from Pentadigm's World
Introduction to Pentadigm
Step 1: Discover - Understand the Customer
Step 2: Commit - Commit to the Customer
Step 3: Create - Create Customer Value
Step 4: Assess - Obtain Customer Feedback
Step 5: Improve - Measure and Improve Value
Managing Pentadigm

App. 1 Pentadigm Road Maps
App. 2 Target Customer Value Segment Tracer
App. 3 Customer Lifetime Value (CLV)
App. 4 Pentadigm Competitive Assessment
App. 5 Value Commitment Rating Tool
App. 6 Developing Customer Value Commitments That Are Real and Superior
App. 7 Pentadigm Value-Based Marketing Diagnostic

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Mc Graw Hill
Auteur(s)	J. Nicholas DeBonis, Eric W. Balinski, Phil Allen
Parution	19/02/2008
Nb. de pages	288
Couverture	Relié
Poids	746g
Intérieur	Noir et Blanc
EAN13	9780071396561
ISBN13	978-0-07-139656-1