Winning The Knowledge Transfer Race

Using Your Company's Knowledge Assets to Get Ahead of the Competition

Michael J. English, William H., Jr. Baker - Collection Management

346 pages, parution le 08/12/2005

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Résumé

Lessons from the world's most profitable businesses show you how to turn knowledge assets and investments into a critical competitive advantage

Effective knowledge transfer creates firms with a rich supply of intellectual capital that innovates quickly and converts knowledge into value and profit. Winning The Knowledge Transfer Race examines the best practices of IBM, Raytheon, Verizon, Xerox, Buckman Labs, GE, and Toyota in knowledge transfer, benchmarking, and process improvement, showing you how to duplicate these approaches. Michael English and William Baker give the solutions and practical steps for managing and leveraging intellectual capital at a Six Sigma level and incorporating it into your company's best practices.

L'auteur - Michael J. English

Michael J. English is a partner of Best Practices Benchmarking & Consulting LLC and a retiree of GTE. He is the coauthor of Benchmarking for Best Practices, which is highly regarded by performance improvement practitioners around the world. English is also a long-time member of the American Society for Quality.

L'auteur - William H., Jr. Baker

William H. Baker Jr. recently retired as the knowledge management and benchmarking champion for the Raytheon Company. Currently vice president for programs in the Association for Manufacturing Excellence-Southwest Region, he is a recipient of the American Productivity and Quality Center's Award for Excellence in Corporate Benchmarking and a three-time recipient of the APQC Study Award for Outstanding Benchmarking Studies.

Sommaire

Preface
Acknowledgments
The Importance of Intellectual Capital and Speed, the Knowledge Transfer Race, and the Power of Benchmarking
Defining, Searching for, and Importing Best
Practices: Mastering Phase 1 of the Knowledge Transfer Race
Learning, Understanding, and Sharing: Mastering Phase 2 of the Knowledge Transfer Race
A Process Framework for Classifying Best Practices and Intellectual Capital: Building a Culture for Winning the
Knowledge Transfer Race
Leveraging Intellectual Capital into Competitive Advantages: Mastering Phase 3 of the Knowledge Transfer Race
Knowledge That Propels Improvement:
The Baldrige Award Criteria, European Quality Award, Shingo Prize, ISO 9000, Six Sigma, and Lean Six Sigma
Worldwide Approaches to Leveraging Knowledge
Integrating and Leveraging Best Practices Knowledge into Six Sigma Strategies: Mastering Phase 4 of the Knowledge Transfer Race
Converting Knowledge into Value and Profit: Part Two of Mastering the Innovation and Change Involved in the Payoff Phase 4 of the Knowledge Transfer Race
Twenty-First-Century Tools, Techniques, and Methods for Importing and Leveraging Intellectual Capital, Including Benchmarking
The Conclusion: A Summary of 33 Key Points and Calls for Action, Along with 55 Tips for People in Small Organizations
Index
About the Authors

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Mc Graw Hill
Auteur(s)	Michael J. English, William H., Jr. Baker
Collection	Management
Parution	08/12/2005
Nb. de pages	346
Format	16 x 24
Couverture	Relié
Poids	663g
Intérieur	Noir et Blanc
EAN13	9780071457941
ISBN13	978-0-07-145794-1