Application Service Providers

A Manager's Guide

John Harney

308 pages, parution le 05/02/2002

Ajouter à une liste

Indisponible

Résumé

Over broadband networks to companies of all sizes as a faster, less expensive, and simpler alternative to installed applications. ASPs especially benefit small-to-mid-size businesses (SMBs) because, until these services existed, most of these organizations could not afford enterprise applications. While the ASP industry is still young, experts predict that it will soon become amulti-billion dollar industry fueled largely by the explosion of SMBs looking to cash in on the Internet-driven global “e-conomy.”

ASPs free your company's IT, training, technical support, and customer service staff from the onerous chore of installing, upgrading, and managing traditional in-house applications. As an executive or manager responsible forgetting the most competitive bang for your technology buck, you'll find this ground-breaking guidebook invaluable for short-listing, evaluating, and selecting the best ASP match for your company's business and IT requirements.

Application Service Providers: A Manager's Guide defines the ASP business model, explains the components of the “virtual” ASP technology platform, and differentiates between the various types of ASPs. This book also covers important topics such as:

Ensuring your data is secure with an ASP
Defining a service level agreement with an ASP
Choosing an ASP with the best pricing model for your business
Comparing ASP customer service and technical support programs
Selecting value-added technologies, such as wireless access, from an ASP
Evaluating ASP supporting players known as xSPs

This book alsodiscusses future key developments that could affect your company:ASPs' impact on the traditional reseller channel, emerging technologies and trends that will further improve how ASPs deliver hosted applications, and winning ASP survival strategies.

Finally, Application Service Providers features informative appendices listing selected ASPs by type, vertical markets served, and applications hosted. The author, leading you through the ASP evaluation process, includes comprehensive checklists of questions that you should ask ASP candidates before signing a contract.

Contents

Preface
Acknowledgments
Ch. 1 The Tangled Roots of the ASP Phenomenon 1
Ch. 2 The ASP Coalition - No Single Vendor Can Do It All 15
Ch. 3 The ASP Hardware Platform 35
Ch. 4 The Data Center 47
Ch. 5 The ASP Network 59
Ch. 6 Varieties of ASP 79
Ch. 7 Security Issues for ASPs 103
Ch. 8 ASP Service-Level Agreements 125
Ch. 9 ASP Pricing Models 139
Ch. 10 ASP Customer Service and Technical Support 149
Ch. 11 Enabling Technologies for ASPs 171
Ch. 12 The ASP Channel 195
Ch. 13 What's Ahead for ASPs? 213
App. A Guide to Location of ASP Case Studies in Different Chapters 231
App. B xSPs (ASP-Enabling Companies) 233
App. C Selected ASPs in Major Vertical Markets 235
App. D Selected ASPs Offering Major Types of Hosted Applications 239
App. E Defining Your Low-Level ASP Requirements 245
App. F ASP Organizations and Publications 273
Bibliography 275
Glossary 281
Index 295

Caractéristiques techniques

	PAPIER
Éditeur(s)	Addison Wesley
Auteur(s)	John Harney
Parution	05/02/2002
Nb. de pages	308
Format	18,6 x 23,4
Couverture	Broché
Poids	512g
Intérieur	Noir et Blanc
EAN13	9780201726596