Institutionalization of Usability

A Step-by-Step Guide

Eric Schaffer

276 pages, parution le 08/04/2004

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Résumé

At one time, computer hardware was the key differentiator in information technology-what gave an organization its competitive edge. Then, as hardware prices fell, software took center stage. Today, software has become a broadly shared commodity, and a new differentiator has emerged-usability. Applications, including Web sites, are usable if they are practical, useful, easy to work with, and satisfying. Usability is now the factor likeliest to give an organization a distinct advantage.

Institutionalization of Usability shows how to make user-centered design and development a routine practice within an enterprise. Other excellent books explain precisely how to make software usable; this book builds on that foundation, and focuses instead on how to get usability recognized and incorporated into an organization's values and culture. Based on author Eric Schaffer's extensive experience, the book provides a solid methodology for institutionalizing usability, guiding readers step by step with practical advice on topics like organizational change, milestones, toolsets, infrastructure, and staffing requirements needed to achieve fully mature usability engineering.

Learn how to:

Educate your organization about the importance of usability
Hire and coordinate usability staff and consultants
Plan the standards, design, and implementation phases
Retrofit a method that has added user-centered activities
Recruit participants for usability interviews and testing
Select the right staff and project to showcase-by timeline, user impact, and visibility
Evangelize, train and mentor staff, and support the community

Whether you are an executive leading the institutionalization process, a manager supporting the transition, or an engineer working on usability issues, Institutionalization of Usability will help you to build usability into your software practices.

L'auteur - Eric Schaffer

Eric Schaffer was an early pioneer in usability. In 1981, he helped found Human Factors International, Inc. (HFI), the world's largest company specializing in usability engineering. He is currently the CEO of HFI. Immediately prior to HFI, Schaffer worked on usability at AT&T and Bell Labs.

Sommaire

The Deep Changes
I Startup
- Wake-up Calls and Common Reactions
- Executive Champion
- Selecting a Usability Consultant
II Setup
- Strategy
- Training
- Methodology
- Tools, Templates, and Testing Facilities
- Interface Design Standards
- Showcase Projects
III Organization
- Organizational Structure
- Staffing
- Projects
IV Long-term Operations
- Activities of the Established Usability Group
- The Future

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Addison Wesley
Auteur(s)	Eric Schaffer
Parution	08/04/2004
Nb. de pages	276
Format	18 x 23,5
Couverture	Broché
Poids	610g
Intérieur	Noir et Blanc
EAN13	9780321179340
ISBN13	978-0-321-17934-0