IT Measurement

The accurate, quantitative measurement of software quality and process performance is rapidly becoming an essential part of competition in the ever-tightening software marketplace. Software metrics provide insights into productivity and quality gains from improvements in skill, technology, and development methodology. An effective metrics program helps practitioners assemble the best team, select the optimal development methodology, and enhance the quality of a software product. In short, metrics enable software developers to pursue proven, successful strategies, and to change course when metrics point to less-than-optimum quality or productivity.

Written by the world's leading authorities in the field, IT Measurement showcases state-of-the-art in software metrics and provides the practical knowledge that practitioners need in order to take full advantage of software metrics technology. The book's collected articles offer important perspectives on the role of metrics in the development process, and show how metrics directly enhance software quality and output efficiency.

The book explores several vital areas, including Function Point Analysis, project estimation and management, outsourcing, statistical process control, and more. These articles range from basic theory to the sophisticated application of metrics. Specific topics covered include:

• The expanding role of function point metrics
• Work output measurement for IT work units
• The use of metrics for tracking
• Enhanced estimation with metrics
• Metrics in outsourcing
• Standardization of SLOC
• The application of SPC to performance management
• Functional metrics in B2B e-commerce project success

Enlightening and pragmatic, IT Measurement will help you gain a deeper understanding of software metrics and the ability to apply concrete measures in order to objectively evaluate and more finely shape your software development program.

Contents

• I. INSIGHTS FROM INDUSTRY EXPERTS.
• 1. The Expanding Role of Function Point Metrics, Capers Jones.
• 2. IT Organization Benchmark Thyself, Michael Mah.
• 3. The Core of Software Planning, Larry Putnam.
• 4. Work Output Measurement IT Work Units, Howard Rubin.

• II. MEASUREMENT PROGRAM APPROACHES.
• 5. EDS Brazil Metrics Program-Measuring for Improvement, Marcio Luiz Barrosa da Silveira.
• 6. Measurement Program Implementation Approaches, Lori Holmes.
• 7. Benchmarking, Arlene F. Minkiewicz.
• 8. A Data Definition Framework for Defining Software, James Rozum.
• 9. Cheaper, Better, Faster: A Measurement Program That Works, Janet Russac.

• III. FUNCTION POINTS AS PART OF A MEASUREMENT PROGRAM.
• 10. How and When Can Functional Size Fit a Measurement Program, Carol Dekkers.
• 11. An Early Prediction of Software Reliability, Alex Lubashevsky.
• 12. Establishing Central Support for Software Sizing in a Large Organization, Valerie Marthaler and Steve Keim.
• 13. Function Points as Part of a Measurement Program, Pam Morris.

• IV. USING METRICS TO MANAGE PROJECTS.
• 14. Tracking Progress, Dr. Betsy Clark.
• 15. Effectively Using Software Metrics: Project Metrics, Dan Galorath.
• 16. Using Metrics for Tracking, Magnus Hoglund.
• 17. Using Project Metrics to More Efficiently Manage Projects, Steven Woodward.

• V. PROBLEMS WITH MEASUREMENT PROGRAMS AND HOW TO AVOID THEM.
• 18. Avoiding Obstacles and Common Pitfalls, Sheila P. Dennis.
• 19. Unreported and Unpaid Overtime: Distorted Measurements, Gene Fellner.

• VI. EFFECTIVELY ESTIMATING USING SOFTWARE METRICS.
• 20. Metric In Support of Estimating in a Large Software Service Company, Donald Beckett and Pam Llorence.
• 21. Estimating Software Development Projects, Craig P. Beyers.
• 22. Enhanced Estimation: On Time within Budget, David Garmus.
• 23. Enhanced Estimation, John A. Landmesser.
• 24. ESE—Enhanced Software Estimation, Luca Santillo.

• VII. REQUIREMENTS MANAGEMENT.
• 25. The New and Improved Requirements Engineer, Joseph A. Madden, Jr.
• 26. Early and Quick, Dr. Roberto Meli.

• VIII. BUSINESS MEASURES.
• 27. Critical Success Factors, Melinda Ayers.
• 28. Considering Surrounding, Dawn Coley and Barbara Coy.
• 29. The Role of Universities, Ewa Magiera.

• IX. IT BALANCED SCORECARD APPROACHES.
• 30. Introduction to Balanced, Dr. Conrado Estol.
• 31. Software Balanced Scorecards, Bill Hufschmidt.
• 32. Keeping a Well-Balanced Scorecard, Sara K. Shackelton.

• X. METRICS IN OUTSOURCING.
• 33. Introduction to Metrics in Outsourcing, Scott Goldfarb.
• 34. Outsourcing Litigation, Ron J. Salvador.
• 35. Metrics in Outsourcing, Koni Thompson.

• XI. SEI & ISO BASED METRICS.
• 36. Standardizing SLOC, Jeanne Doyle.
• 37. What Can Function Point Analysis Do, Li Hongxing.
• 38. Measurement and analysis in Software Process Improvement, Dennis Goldenson, Joe Jarzombek, and Terry Rout.

• XII. STATISTICAL PROCESS CONTROL.
• 39. Applying SPC to Performance Management, Ron McClintic.
• 40. Applying Statistical Process Control to Software, Ed Weller.

• XIII. METRICS IN E-COMMERCE.
• 41. Role of Functional Metrics in B2B E-commerce Project Success, Bayers and Tolomei.
• 42. Metrics in E-commerce, Loredana Frallicciardi.
• 43. Function Point Analysis and Component—Based Software Measurements, Jacqueline Jones.