OSS Essentials

Operational Support Systems (OSS) refers to the technical infrastructure that enables telecommunications companies, ISPs, ASPs, and CLECs to provide services directly to customers. In this important book, author Kornel Terplan draws upon his 25 years of experience as a top global telecommunications consultant to provide telecom operations managers and developers with the expert information and guidance they need to make strategic decisions about OSS in their companies. He reviews protocols and technology for service support, explores best practices for service development and provisioning, and provides expert guidance on tools and human resources for the technical service provider. Throughout, Terplan's approach to teaching OSS principles and practices is to present a real business problem and then walk you through the best solution.

Contents

• Acknowledgements
• Preface
• Operations, Business, and Marketing Support Systems
• Chapter 1: Portfolio of Products and Services
• Chapter 2: Management Protocols
• Chapter 3: Customer Care and Billing Processes
• Chapter 4: Provisioning and Order Processing
• Chapter 5: Network Operational Management
• Chapter 6: Support, Documentation, and Management Systems
• Chapter 7: Workforce Management for Service Providers
• Chapter 8: Trends for Service Providers
• Refrences
• Acronyms
• Index