SAP Solution Manager

Marc O. Schäfer, Matthias Melich

500 pages, parution le 15/02/2007

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Résumé

This much anticipated book shows administrators and IT managers how the SAP Solution Manager (release 4.0) supports them in all phases of the application life cycle.

First, you get an overview of all functionalities and learn how the application management approach of the SAP Solution Manager conveniently maps and extends the ITIL model. Then, following the phases of application management, the authors show you how you can use the SAP Solution Manager for requirements analysis, design, composition, deployment, operation, and optimization of your landscape.

You'll find detailed examples with numerous screenshots, which illustrate all key functions of the SAP Solution Manager, such as monitoring, reporting, service desk, change request management or the new field Solution Manager Diagnostics, as well as customer reports from the ramp-up of release 4.0.

Highlights Include:

SAP Solution Manager and ITIL
Support in the Application Management Phases
End-to-End Solution Support
Change Request Management
Solution Monitoring and Reporting
Solution Manager Diagnostics (Root Cause Analysis)
Issue Management and Service Desk
Roadmaps and Implementation Content
Test Support and E-Learning Management
Planning and Delivery of SAP Services
Integration of Third Party Tools

Sommaire

Concepts and Functions
- Concept of SAP Solution Manager
- ITIL in SAP Solution Manager
- Comprehensive Solution Support for End-to-End Collaboration
Application Management with SAP Solution Manager
- Cross-Phase Functions and Concepts in SAP Solution Manager
- Requirements Phase
- Design Phase
- Build Phase
- Deploy Phase
- Operate Phase
- Optimize Phase

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Galileo Press
Auteur(s)	Marc O. Schäfer, Matthias Melich
Parution	15/02/2007
Nb. de pages	500
Format	18 x 24,5
Couverture	Broché
Poids	945g
Intérieur	Noir et Blanc
EAN13	9781592290918
ISBN13	978-1-5922-9091-8