Service Providers

ASPs, ISPs, MSPs, and WSPs

Mary Helen Gillepsie, Joseph R. Matthews

252 pages, parution le 14/02/2002

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Résumé

A strategic guide to mastering service provider relationships.
Well-known business management consultant and Boston Globe columnist Mary Helen Gillespie helps business and IT managers navigate through the confusing technology-driven landscape of service providers. Offering insight into the points of view for both the service provider and client, Gillespie guides readers through available services, from Internet access and applications service providers, to wireless and networking services and IT management services. Readers will find business models, overviews of the enabling technologies, coverage of economic and management issues, and clear descriptions of service offerings within each provider type. Most importantly, decision makers will be able to choose the right service provider to meet their needs and develop strategic partnerships when outsourcing non-core business functions.

Contents

Introduction
Ch. 1 Overview of Service Providers 1
Ch. 2 Enabling Technologies 21
Ch. 3 Internet Service Providers 39
Ch. 4 Application Service Providers 57
Ch. 5 Management Service Providers 85
Ch. 6 Wireless Service Providers 97
Ch. 7 Other Service Providers 125
Ch. 8 Service Level Agreements 141
Ch. 9 Concerns about Using a Service Provider 165
Ch. 10 Selecting Service Providers 185
Appendix 209
Glossary 215
References 237
Index 243

Caractéristiques techniques

	PAPIER
Éditeur(s)	Wiley
Auteur(s)	Mary Helen Gillepsie, Joseph R. Matthews
Parution	14/02/2002
Nb. de pages	252
Format	19 x 23,2
Couverture	Broché
Poids	479g
Intérieur	Noir et Blanc
EAN13	9780471418184