Sharing Expertise

Beyond Knowledge Management

Mark Ackerman, Volker Wulf

418 pages, parution le 31/01/2003

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Résumé

The field of knowledge management focuses on how organizations can most effectively store, manage, retrieve, and enlarge their intellectual properties. The repository view of knowledge management emphasizes the gathering, providing, and filtering of explicit knowledge. The information in a repository has the advantage of being easily transferable and reusable. But it is not easy to use decontextualized information, and users often need access to human experts.
This book describes a more recent approach to knowledge management, which the authors call "expertise sharing." Expertise sharing emphasizes the human aspects--cognitive, social, cultural, and organizational--of knowledge management, in addition to information storage and retrieval. Rather than focusing on the management level of an organization, expertise sharing focuses on the self-organized activities of the organization's members. The book addresses the concerns of both researchers and practitioners, describing current literature and research as well as offering information on implementing systems. It consists of three parts: an introduction to knowledge sharing in large organizations; empirical studies of expertise sharing in different types of settings; and detailed descriptions of computer systems that can route queries, assemble people and work, and augment naturally occurring social networks within organizations.

Contents

I Overview and Background
1 Why Organizations Don't "Know What They Know": Cognitive and Motivational Factors Affecting the Transfer of Expertise
2 A Critical Evaluation of Knowledge Management Practices
3 Coming to the Crossroads of Knowledge, Learning, and Technology: Integrating Knowledge Management and Workplace Learning
II Studies of Expertise Sharing in Organizations
4 Emergent Expertise Sharing in a New Community
5 Sharing Expertise: Challenges for Technical Support
6 Locating Expertise: Design Issues for an Expertise Locator
7 Who's There? The Knowledge-Mapping Approximation Project
8 Enabling Communities of Practice at EADS Airbus
III Exploring Technology for Sharing Expertise
9 Using a Room Metaphor to Ease Transitions in Groupware
10 NewsMate: Providing Timely Knowledge to Mobile and Distributed News Journalists
11 Supporting Informal Communities of Practice within Organizations
12 Knowledge Communities: Online Environments for Supporting Knowledge Management and Its Social Context
13 Expert-Finding Systems for Organizations: Problem and Domain Analysis and the DEMOIR Approach
14 Automated Discovery and Mapping of Expertise
15 OWL: A System for the Automated Sharing of Expertise

Caractéristiques techniques

	PAPIER
Éditeur(s)	The MIT Press
Auteur(s)	Mark Ackerman, Volker Wulf
Parution	31/01/2003
Nb. de pages	418
Format	16 x 23,5
Couverture	Relié
Poids	730g
Intérieur	Noir et Blanc
EAN13	9780262011952
ISBN13	978-0-262-01195-2