Résumé
Manage the business end of your IT department like a pro!
PC Week columnist and veteran IT manager Neil
Plotnick provides valuable insights and tested techniques
for the day-to-day management of an effective IT
department. He shows you how to coordinate workflow, hire
staff, negotiate with vendors, purchase equipment, and cut
costs. By combining your technical skills with the
techniques covered in this book, you'll be prepared for any
IT challenge!
Table of contents
- Chapter 1: The Many Faces of IT
- Chapter 2: Maximizing Your Infrastructure
- Chapter 3: Understanding the Users You Support
- Chapter 4: Formal Support Structures
- Chapter 5: Individualized Client Support
Strategies
- Chapter 6: Your Company and Technology
- Chapter 7: IT Department Structure and Management
- Chapter 8: Exploring IT Skills
- Chapter 9: Winning at the Purchasing Game
- Chapter 10: Surviving the Tech Support Nightmare
- Chapter 11: System Security, Inventory, and
Repairs
- Chapter 12: Project Management
- Chapter 13: Things I've Learned Along the Way
L'auteur - Neil Plotnick
Neil Plotnick
is a veteran IS department manager and PC Week columnist
based in Boston, MA. In his biweekly columns, he provides
insights into systems and policies that readers can
implement to better manage their daily IT/IS department
functions.
Caractéristiques techniques
| PAPIER | |
| Éditeur(s) | Mc Graw Hill |
| Auteur(s) | Neil Plotnick |
| Parution | 15/11/1999 |
| Nb. de pages | 476 |
| Format | 18,5 x 23 |
| Poids | 800g |
| EAN13 | 9780072120516 |
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