Design for Six Sigma for Service
Kai Yang - Collection Six Sigma Operational Methods
Résumé
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
Sommaire
- Preface
- Acknowledgments
- Six Sigma in Service Organizations
- Design for Six Sigma Road Map for Service
- Value Creation for Service Product
- Customer Survey Design, Administration, and Analysis
- Customer Value Management
- Quality Function Deployment
- Value Engineering
- Brand Development and Brand Strategy
- Theory of Inventive Problem Solving (TRIZ)
- Design and Improvement of Service Processes-Process Management
- Statistical Basics and Six Sigma Metrics
- Theory of Constraints
- References
- Index
Caractéristiques techniques
| PAPIER | |
| Éditeur(s) | Mc Graw Hill |
| Auteur(s) | Kai Yang |
| Collection | Six Sigma Operational Methods |
| Parution | 18/08/2005 |
| Nb. de pages | 452 |
| Format | 16 x 23,5 |
| Couverture | Relié |
| Poids | 805g |
| Intérieur | Noir et Blanc |
| EAN13 | 9780071445559 |
| ISBN13 | 978-0-07-144555-9 |
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