The Telecom Handbook

Understanding Business Telecommunications Sytems & Services

Jane Laino

324 pages, parution le 08/11/2002

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Résumé

Whether you're an IT professional, a telecom professional, an office administrator, or just starting out in the business world, this book provides you with an organized, easy-to-use introduction to business telecommunications systems and services. It does not assume any prior knowledge. Its focus is on voice communications and business telecommunications systems. Some of the 14 chapters include: Your Business Telephone System - The PBX Purchasing a PBX Voice Mail and Automated Attendant Call Accounting Convergence of Voice and Data Outside Lines Cable Understanding the Telecommunications Industry Now in its fourth edition with over 25,000 copies in use, The Telecom Handbook has become an industry standard. It is used for training by some of the telecommunications industry's leading organizations. Many helpful details found in this book are not available elsewhere, since they are based upon the real-world, hands-on experiences of the author.

Contents

Part 1 Telecommunications Systems
Chapter 1 The Telephone
Chapter 2 Your Business Telephone System - The PBX
Chapter 3 Purchasing a PBX
Chapter 4 Your Call Center Telephone System - The ACD
Chapter 5 Voice Mail and Automated Attendant
Chapter 6 Call Accounting and Telemanagement Systems
Part 2 Telecommunications Convergence
Chapter 7 Convergence of Voice and Data
Chapter 8 Interactive Voice Response Systems
Chapter 9 Fax Servers
Part 3 Telecommunications Transmission and Outside Lines
Chapter 10 Outside Lines
Chapter 11 Transmission
Chapter 12 Cable
Part 4 The Telecommunications Industry
Chapter 13 Understanding the Telecommunications Industry
Chapter 14 Historical Perspective on the United States Telecommunications Industry
Index

Caractéristiques techniques

	PAPIER
Éditeur(s)	CMP Books
Auteur(s)	Jane Laino
Parution	08/11/2002
Nb. de pages	324
Format	15 x 23
Couverture	Broché
Poids	570g
Intérieur	Noir et Blanc
EAN13	9781578200719