78 important questions every leader should ask and answer

General business - Leadership

Chris Clarke-Epstein

240 pages, parution le 04/11/2002

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Résumé

Q: What's the one skill that every great leader needs to have?
A: The ability to ask and answer the right questions

Great leaders have many talents, but one critical skill-often unrecognised-is the ability to ask and answer questions. This unique book offers 78 questions that leaders at all levels need to ask and answer both inside and outside the organization.

Leaders who master this question-response technique will gain much useful information about what is really going on in their businesses, as well as the admiration of employees, customers, and others with whom they interact.

The questions and answers cover a range of common and uncommon situations, including: the need to connect employees' efforts to company goals; layoffs, business downturns, and mergers; personal crises of employees; coaching and mentoring sessions; and customer retention. The book even includes advice on answering questions when the answer is "I don't know" or "I can't tell you." With worksheets in each chapter, it prepares leaders to ask important questions of:

Customers ("Why do you do business with our competition?")
Employees ("What's a recent management decision you didn't understand?")
And even themselves ("What do I want to be remembered for?")

Contents

Questions Leaders Need to Ask Themselves
Questions Leaders Need to Ask Customers
Questions Leaders Need to Ask Employees about the Business
Deeper Questions Leaders Need to Ask Employees
Questions to Ask in Special Situations
Questions Leaders Need to Answer
Answers For Special Situations
Simple, Tough Answers

L'auteur - Chris Clarke-Epstein

Chris Clarke-Epstein (Wausau, WI) is a consultant, seminar leader, and author of several books, including The Instant Trainer. A noted public speaker, she is past President of the National Speakers Association.

Caractéristiques techniques

	PAPIER
Éditeur(s)	Amacom
Auteur(s)	Chris Clarke-Epstein
Parution	04/11/2002
Nb. de pages	240
Format	15,2 x 23
Couverture	Broché
Poids	360g
Intérieur	Noir et Blanc
EAN13	9780814471623
ISBN13	978-0-8144-7162-3