Demystifying six sigma

A company-wide approach to continuous improvement

Alan Larson

204 pages, parution le 23/05/2003

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Résumé

As one of the early divisional quality directors at Motorola, where the Six Sigma program of world-class quality excellence was developed, Alan Larson is a singular authority on implementing the system to improve organizational effectiveness. In Demystifying Six Sigma, Larson shows how this universally respected program can improve products, processes, and services by moving it beyond the realm of manufacturing and service operations, applying its philosophy to the entire organization.

Used properly, the Six Sigma approach can dramatically reduce costs, improve efficiencies, and maximize customer satisfaction in all operations. Yet many current Six Sigma programs use just a small portion of the company's total workforce, resulting in limited benefit and unused resources.

Highly readable and eminently practical, Demystifying Six Sigma demonstrates that this revolutionary management system is about total employee involvement, providing the tools and techniques needed to apply it across all departments.

Divided into three discrete sections, the book first shows how to establish an organization-wide culture embracing the mandates of the Six Sigma program, helping leaders and managers to foster among their employees a clear understanding of customer needs and what is required for success. Larson then presents his own unique and highly effective Continuous Improvement model, which can be used by all employees, bringing together manufacturing, administration, and service operations. The final portion of the book tells managers what to expect during implementation, as well as methods for managing the change to the new system.

Showing how to focus on the key success initiatives of your company, Demystifying Six Sigma provides the tools and information needed to establish customer-focused, team-based improvement programs throughout your entire workforce-and keep them there.

Contents

The Basics of Six Sigma

The Grass Roots of Six Sigma
Creating the Cultural Structure
Preliminary Tasks

A Six Sigma Continuous Improvement Teaming Model

Step 1: Create the Operational Statement and Metric
Step 2: Define the Improvement Teams
Step 3: Identify Potential Causes
Step 4: Investigation and Root Cause Identification
Step 5: Make Improvement Permanent
Step 6: Demonstrate Improvement and Celebrate

Getting Started

Start Your Journey
Managing Change

L'auteur - Alan Larson

ALAN LARSON is a management consultant and a former divisional quality director at Motorola. He has also trained staff at GE, and was part of the team that introduced Six Sigma to Honeywell. He lives in Scottsdale, Arizona, and can be reached at alan.larson4@ste.net.

Caractéristiques techniques

	PAPIER
Éditeur(s)	Amacom
Auteur(s)	Alan Larson
Parution	23/05/2003
Nb. de pages	204
Format	15 x 23
Couverture	Broché
Poids	320g
Intérieur	Noir et Blanc
EAN13	9780814471845
ISBN13	978-0-8144-7184-5