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E-mail rules
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E-mail rules

E-mail rules

Nancy Flynn, Randolph Kahn

268 pages, parution le 27/06/2003


The authoritative guide to e-mail management and electronic retention.

All companies rely on e-mail as a critical business tool, but few have considered the policies and systems necessary to safeguard their interests. Important information including transaction details, trade secrets, and confidential documents contained within messages are business assets with serious legal and financial implications. If an organization is to be safe, it needs a practical system for handling everything that comes into and leaves computers. A toolkit for protecting any company's electronic capital, E-Mail Rules shows how to:

  • Use technology, policy, and employee training to minimize the loss of data
  • Create enterprise-wide retention rules for the saving and disposal of messages
  • Gain control of transmission and ensure a secure electronic environment
  • Develop strategies for related technologies like instant messaging, list serves, and online chat

E-Mail Rules shows readers how to maximize the effectiveness of their organizations' e-mail systems, and put an end to lost or compromised information.


  • The Case for E-Mail Management
    • Introduction
    • Real-World Legal Issues
    • E-Mail Ownership and Cybertheft
  • Designing and Implementing Effective E-Mail Policies
    • Why Implement E-Mail Policies?
    • E-Mail Privacy
    • E-Mail Content
    • Netiquette
    • Special Netiquette Considerations for Managers
    • LISTSERV (r) Policy
    • Corporate Road Warriors
    • Failure to Establish or Enforce Policy
  • Retaining E-Mail Business Records
    • Retaining Business Records: The Legal Foundation for E-Mail
    • E-Mail Business Record Retention
    • Developing Retention Rules
    • SEC and NASD Regulations
    • Record Retention Versus Backup Tapes or Stored E-Mail
    • Software Solutions
    • Outsourcing E-Mail Storage and Retention
    • Educating Employees About E-Mail Retention
  • E-Mail Business Records as Legal Evidence
    • E-Mail Business Records as Legal Evidence
    • Records Management
    • E-Mail Discovery
    • Destruction of Evidence
    • Discovery Rules for Employees
    • Creating an E-Discovery Response Strategy
  • E-Mail Security
    • E-Mail Security
    • Physical and Network Security
    • Content Security -- Inbound
    • Content Security -- Outbound
    • E-Mail System Security
    • Spam
  • Mixed Messages: Managing Alternative Communications Technologies
    • Instant Messaging
    • Other Communications Technologies
    • Peer-to-Peer File Networking Technology
    • E-Mail Variations
  • Employee Education
    • Training Is Key to E-Risk Management Success
    • Instilling a Sense of Ownership in Employees
  • Notes
  • Appendixes
  • Index

L'auteur - Nancy Flynn

Nancy Flynn (Columbus, OH) is the author of The ePolicy Handbook (0-8144-7091-2) and Writing Effective E-Mail.

L'auteur - Randolph Kahn

Randolph Kahn, Esq. (Highland Park, IL) is an internationally recognized expert on the legal, risk management, and policy issues of information management.

Caractéristiques techniques

Éditeur(s) Amacom
Auteur(s) Nancy Flynn, Randolph Kahn
Parution 27/06/2003
Nb. de pages 268
Format 15 x 23
Couverture Broché
Poids 410g
Intérieur Noir et Blanc
EAN13 9780814471883
ISBN13 978-0-8144-7188-3

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