Essentials of Business Process Outsourcing

Thomas N. Duening, Rick L. Click - Collection Business

230 pages, parution le 20/05/2005

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Résumé

This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies.

Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies.
Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.
Shows managers how a BPO strategy can save the company money and create jobs domestically.
Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences.

L'auteur - Thomas N. Duening

Thomas N. Duening is Director of the Entrepreneurial Programs Office at the Ira A. Fulton School of Engineering, Arizona State University in Tempe, Arizona. He is also President of INSYTE Business Research Group, an international business consulting and research firm.

L'auteur - Rick L. Click

Rick L. Click is Senior Director of Global Technology for PayPal, Inc. He has held a series of roles developing business strategies and executing business-reengineering projects for Fortune 500 companies. He also has been the keynote speaker at the General Electric (GE) annual forum for the last three years.

Sommaire

Preface
The BPO Revolution
Identifying and Selecting the BPO Opportunity
Identifying and Managing the Costs of BPO
Vendor Selection and Contracting
Managing BPO-Related Change
Infrastructure Considerations and Challenges
Business Risks and Mitigation Strategies
Index

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Wiley
Auteur(s)	Thomas N. Duening, Rick L. Click
Collection	Business
Parution	20/05/2005
Nb. de pages	230
Format	15 x 23
Couverture	Broché
Poids	329g
Intérieur	Noir et Blanc
EAN13	9780471709879
ISBN13	978-0-471-70987-9