Information systems

Achieving Success by Avoiding Failure

Joyce Fortune, Geoff Peters

224 pages, parution le 14/01/2005

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Résumé

Despite people's best efforts information systems are particularly prone to failure. Some systems never materialize, others appear late and/or over budget and those that are implemented often fail to deliver the promised levels of performance. The consequences of these failures affect people throughout the organization concerned and beyond, sometimes to the point where they even threaten a company's future survival. They also damage the companies that develop and supply such systems. Worse still, the same types of problems occur again and again; even the most exhaustive methods are not able to ensure success.

This book aims to help all those people involved with information systems to break that repeating pattern of failure. Using real life examples it introduces a sophisticated approach based around the notion of system to come to grips with the causes of actual and potential failure. It presents a model of a system capable of action without failure that can be used as a yardstick to judge existing and planned information systems and suggest measures that need to be taken to achieve success.

The examples used cover the public and the private sector and range in size from a nationwide system run by central government to an organization employing around 220 people.

L'auteur - Joyce Fortune

Dr Joyce Fortune is a Senior Lecturer and Head of the Technology Management Department at the Open University. Her teaching and research interests include systems failures, quality management and technology strategy. Her most recent papers have covered a wide range of topics including risk in project management, human rights and ethical policing, emergence and systems approaches to failure. This is her third book on systems failures.

L'auteur - Geoff Peters

Professor Geoff Peters is Professor of Systems Strategy at the Open University and Chairman of UKERNA Ltd, the company that manages JANET, the UK's academic and research network. His main research interests are failure in complex human systems and change in higher education systems. He has edited and authored books on system failures, systems behaviour, corporate universities and the works of Sir Geoffrey Vickers.

Sommaire

Opportunities for Learning
What is an Information System Failure?
Chalk and Cheese
Systems Concepts
CAPSA
The Systems Failures Approach Part 1: From Situation to System
The Systems Failures Approach Part 2: Comparison and Synthesis
Information Systems in Practice
Using the Approach to Look Forward: Electronic Patient Records
Other Approaches to Understanding IS Failures

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Wiley
Auteur(s)	Joyce Fortune, Geoff Peters
Parution	14/01/2005
Nb. de pages	224
Format	16,5 x 24,5
Couverture	Broché
Poids	422g
Intérieur	Noir et Blanc
EAN13	9780470862551
ISBN13	978-0-470-86255-1