Operations Management

• NEW- Integration of OM at Hard Rock Cafe throughout the book- This exclusive “behind the scenes” look at Hard Rock Cafe, one of the most widely recognized company names in the world, gives students a real inside-look at operations in a service environment.
• Illustrates how operations management is put into practice at Hard Rock Cafe in examples, photos, seven video cases, and a Global Profile.
• NEW- Improved quality and quantity of the homework problems. For this edition, each chapters homework set has been expanded, with scores of new problems. The result is 587 new, existing, and rewritten problems. Plus, each homework problem is ranked by level of difficulty to make it easier for assignment.
• Provides students with the largest, clearest, most diverse problem sets around.
• NEW- Active Models- Interactive Excel spreadsheets corresponding to examples in the textbook allow students to explore and better understand these important quantitative concepts.
• Students or instructors can adjust inputs to the model and, in effect, can answer a whole series of “what if” questions.
• NEW- Major Revision of Project Management (Ch. 3)- Moved up from Ch. 16 (previous edition) to highlight the role of projects throughout the operation of companies. Changes include the primary use of Activity-on-Node (AON) instead of Activity-on-Arrow (AOA) since most commercial software packages take this approach. A student evaluation version of Microsoft Project 2002 is included free on the Student CD.
• Gives students background needed to begin their own projects and includes a detailed explanation, with several screen captures of how to use Microsoft Project 2002 to solve these problems.
• NEW- New chapter on Capacity Planning (Ch. 7 Supplement)- An expanded treatment of this important topic.
• Gives students the ability to plan on growth in the long term.
• NEW- Just-In-Time and Lean Systems (Ch. 16)- Expanded into a full chapter.
• Provides students with a view of why the JIT has become a critical factor in manufacturing and services.
• NEW- New emphasis and discussion of ERP in MRP chapter (Ch. 14).
• NEW- Strategies and Global Issues merged into Ch. 2 (previously Chapters 2 & 3)- Unique coverage in the Heizer/Render texts.
• Shows students how strategy fits into the global context. The only text to stress global issues.
• NEW- E-Commerce and Operations Management coverage- First and only book to have a chapter on E-Commerce and Operations Management (Ch. 11 Supplement). Major changes include updated examples, cases and added material on trade exchanges.
• Brings students up-to-date on how the Internet is affecting all aspects of operations.
• FREE Student CD-ROM- Packaged free with every new copy of the text. It contains PowerPoint Lecture Notes, Interactive Video Cases, Over 25 Video Clips (1-2 minutes in length), Practice Problems, Active Models, our superior Excel OM Software, quizzes, five bonus Tutorial chapters, and a link to the texts Companion Website support.
• Provides valuable course resources to make easier and more fun.

I. INTRODUCTION TO OPERATIONS MANAGEMENT.
1. Operations and Productivity.
2. Operations Strategy in a Global Environment.
3. Project Management.
4. Forecasting.
II. DESIGNING OPERATIONS.
5. Design of Goods and Services.
6. Managing Quality.
6S. Statistical Process Control.
7. Process Strategy.
7S. Capacity Planning.
8. Location Strategies.
9. Layout Strategy.
10. Human Resources and Job Design.
10S. Work Measurement.
III. MANAGING OPERATIONS.
11. Supply Chain Management.
11S. E-Commerce and Operations Management.
12. Inventory Management.
13. Aggregate Planning.
14. Material Requirement Planning and ERP.
15. Short-Term Scheduling.
16. Just-In-Time and Lean Systems.
17. Maintenance and Reliability.
IV. QUANTITATIVE MODULES.
A. Decision Making Tools.
B. Linear Programming.
C. Transportation Models.
D. Waiting Line Models.
E. Learning Curves.
F. Simulation.
CD-ROM Bonus Chapters
(The CD-ROM Bonus Chapters are on the Student CD.)
1. Statistical Tools for Managers.
2. Acceptance Sampling.
3. The Simplex Method of LP.
4. The MODI and VAM Methods.
5. Vehicle Scheduling and Routing.