Six Sigma for Financial Services

How Leading Companies Are Driving Results Using Lean, Six Sigma, and Process Management

Rowland Hayler, Michael Nichols - Collection Business

280 pages, parution le 01/12/2006

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Résumé

Three world-class management methods.

One comprehensive resource.

Finally, top executives across the global financial services industry are catching on-and catching up-to what the world's most successful corporations have known for more than a decade: The performance improvement principles of Six Sigma, Lean, and Process Management can be applied to all aspects of any company's operations-with remarkable results.

If you want to take advantage of these proven, performance-enhancing methods, tools, and techniques, this reference helps you to use Six Sigma and other tools in a wide range of financial service applications: commercial or savings banks, diversified financials, securities, insurance firms, and more. Six Sigma for Financial Services' delivers a complete and groundbreaking model specifically for financial services created by two experts of Six Sigma deployment and Process Management.

Clear, concise, and comprehensive, this hands-on guide features actual experiences from frontline managers and executives in financial services firms all around the world. You'll see, up close and personal, how they used Six Sigma to illustrate key points and achieve optimal performance in their companies. You'll learn firsthand why business process excellence is crucial for success in an increasingly competitive, mission-critical industry. Using Lean, Six Sigma, and other process tools, you'll be able to run leaner and more efficiently, and provide improved service with the best possible returns.

L'auteur - Rowland Hayler

Rowland Hayler is the Director of International Operations for Pivotal Resources Inc., a global Lean and Six Sigma consulting and training company. He has worked with a diverse range of clients around the world on organizational improvement.

L'auteur - Michael Nichols

Michael Nichols is the Director of Six Sigma Design and a Senior Master Black Belt within the Global Reengineering/Six Sigma group of American Express. He is also the principal associate of Nichols Quality Associates.

Sommaire

Today's financial services landscape
Process leadership
Process knowledge
Process execution
The future of business process excellence in financial services

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Mc Graw Hill
Auteur(s)	Rowland Hayler, Michael Nichols
Collection	Business
Parution	01/12/2006
Nb. de pages	280
Format	16 x 24
Couverture	Relié
Poids	540g
Intérieur	Noir et Blanc
EAN13	9780071470377
ISBN13	978-0-07-147037-7