The Outsourcing Handbook

How to Implement Successful Outsourcing Process

Mark J. Power, Kevin C. Desouza, Carlo Bonifazi

222 pages, parution le 01/02/2006

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Résumé

Outsourcing is now increasingly used as a competitive weapon in today's global economy. The Outsourcing Handbook is a step-by-step guide to the whole outsourcing process. It describes each stage or phase of strategic outsourcing, and looks at key factors in the success of a project as well as problem areas and potential pitfalls. Highly practical, it provides an objective, repeatable process that allows organizations to maximize returns on outsourcing investments. Unlike most outsourcing books, it takes a process-oriented, actionable, and structured approach to understanding the intricacies of constructing, managing, and even terminating, an outsourcing engagement.

L'auteur - Kevin C. Desouza

Kevin C. Desouza is the Director of the Institute for Engaged Business Research, the think-tank of the Engaged Enterprise. He has authored Managing Knowledge with Artificial Intelligence and co-authored (with T. Hensgen) Managing Information in Complex Organizations. In addition, he has published numerous articles in prestigious academic and practitioner management journals. Mr Desouza has been an invited speaker on topics of knowledge management and strategic deployment of IT for industry associations, and business and government organizations.

Sommaire

Acknowledgments
About the authors
Preface
Introduction
Ten common traps of outsourcing
The outsourcing life cycle
Strategic assessment
Defining your needs
Vendor assessment
Negotiation and contract management
Project initiation and project transition
Management of the relationship
Continuing, modifying, or calling it quits
Back on the dance floor - repeating the process
Industry best practices
References
Index

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Kogan Page
Auteur(s)	Mark J. Power, Kevin C. Desouza, Carlo Bonifazi
Parution	01/02/2006
Nb. de pages	222
Format	16 x 24
Couverture	Relié
Poids	568g
Intérieur	Noir et Blanc
EAN13	9780749444303
ISBN13	978-0-7494-4430-3