Six Sigma Software Development

Christine B. Tayntor

336 pages, parution le 09/12/2002

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Résumé

Six Sigma Software Development illustrates how Six Sigma concepts can be applied to all aspects of the evolving system development process, including the traditional waterfall model, support of legacy systems, and also the more recent development innovations such as rapid application development, packaged software implementation, and outsourcing. A primary focus is placed on eliminating defects and improving customer satisfaction through the use of tools that help to ensure that requirements are clearly defined, understood, and met.

The volume begins with a basic primer on Six Sigma and uses a case study to provide a clear explanation of its concepts and applications. It then explains the relevance of Six Sigma to the system development process, quality assurance, and the Software Engineering Institute Capability Maturity Model (SEI CMM) -mapping the concepts and tools to all aspects of application development. Finally, Six Sigma Software Development shows how Six Sigma can be used for more than a single project, in that the concepts can be applied to measure, manage, and improve the performance of your entire IT department.

Features

Provides a clear, concise explanation of Six Sigma concepts and their application supported by a case study
Presents an informed, realistic proposal for the use of Six Sigma tools to evaluate the overall performance of the IT department
Explores the relevance of Six Sigma to the system development process and to quality assurance, mapping the concepts and tools to all aspects of development.

Contents

Sect. I Introduction to Six Sigma

Six Sigma in Perspective
The Six Sigma Difference
Managing Change

Sect. II The Basics of Six Sigma

Introduction to DMAIC
The Definition Phase
The Measurement Phase
The Analysis Phase
The Improvement Phase
The Control Phase

Sect. III Six Sigma and the Traditional SDLC

Introduction to the Traditional SDLC
Project Initiation
System Analysis
System Design
Construction
Testing and Quality Assurance
Implementation

Sect. IV Six Sigma and Legacy Systems

Introduction to Legacy Systems
Change Management in the IT Department
System Maintenance and Support

Sect. V Incorporating Six Sigma into Other Development Methodologies

Rapid Application Development
Prototyping and Spiral Development
Client/Server and Web-Based Systems

Sect. VI Six Sigma and Packaged Software Implementation

Selecting Packaged Software
Implementing Packaged Software

Sect. VII Six Sigma and Outsourcing

Introduction to Outsourcing
Effective Outsourcing

Sect. VIII The Six Sigma IT Department

Putting It All Together

Sect. IX Appendices

App. A The Project Charter
App. B The Functional Process Map
App. C The Process Improvement Ranking Spreadsheet
App. D The Failure Modes and Effects Analysis (FMEA)
App. E The Metric Reliability Assessment Spreadsheet
App. F: List of Acronyms
App. G: Suggested Reading

L'auteur - Christine B. Tayntor

Christine B. Tayntor has over 25 years of experience working in the field oi| and is a certified Six Sigma Green Belt. In addition to having worked in the t and insurance industries, she speaks frequently at conferences, has served written for a number of technical publications.

Caractéristiques techniques

	PAPIER
Éditeur(s)	Auerbach
Auteur(s)	Christine B. Tayntor
Parution	09/12/2002
Nb. de pages	336
Format	17,7 x 25,4
Couverture	Broché
Poids	711g
Intérieur	Noir et Blanc
EAN13	9780849311932
ISBN13	978-0-8493-1193-2