Balanced Scorecard

Step-by-Step for Government and Nonprofit Agencies

Paul R. Niven

320 pages, parution le 18/07/2003

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Résumé

The Balanced Scorecard is the leading methodology for implementing performance management systems and improving efficiency. Focusing directly on the public and not-for-profit sectors, this book helps these organizations overcome the unique challenges they face when implementing a Balanced Scorecard.

Guides government and nonprofit organizations through the implementation of a performance management system using the Balanced Scorecard.
Authors bring a wealth of implementation knowledge and experience to this book, leading to hands-on, practical guidance and tips to that ensure success.
Identifies and tackles head-on the serious obstacles unique to the world of government and nonprofits in implementing the balanced scorecard methodology.
Includes action plans to walk the reader through specific implementation challenges.

L'auteur - Paul R. Niven

Paul R. Niven is President of the Senalosa Group, a consulting firm exclusively dedicated to helping businesses reach breakthrough results using the Balanced Scorecard. In addition to publishing articles on performance management in Journal of Cost Management and Journal of Strategic Performance Measurement, he is the author of the highly successful books, Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results and Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies, both published by Wiley. He may be reached through his Web site at senalosa.com.

Sommaire

Introduction to Performance Measurement and The Balanced Scorecard
- Chapter 1: Introduction to the Balanced Scorecard
- Chapter 2: Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors
Pouring The Foundation For Balanced Scorecard Success
- Chapter 3: Before You Begin
- Chapter 4: Training and Communication Planning for Balanced Scorecard Success
- Chapter 5: Mission, Values, and Vision
- Chapter 6: Strategy: The Core of Every Balanced Scorecard
- Chapter 7: A Balanced Scorecard within Your Performance Management Framework
Developing Your Balanced Scorecard
- Chapter 8: Developing Performance Objectives on a Strategy Map
- Chapter 9: Performance Measures, Targets, and Initiatives
Maximizing The Effectiveness of The Balanced Scorecard
- Chapter 10: Creating Alignment by Cascading the Balanced Scorecard
- Chapter 11: Linking Resource Allocation to the Balanced Scorecard
- Chapter 12: Reporting Results
- Chapter 13: The City of Charlotte: A Balanced Scorecard Success Story
- Chapter 14: Sustaining Balanced Scorecard Success
- Glossary of Key Balanced Scorecard and Performance Management Terms

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Wiley
Auteur(s)	Paul R. Niven
Parution	18/07/2003
Nb. de pages	320
Format	16 x 23,5
Couverture	Relié
Poids	567g
Intérieur	Noir et Blanc
EAN13	9780471423287
ISBN13	978-0-471-42328-7