Face to Face Communications

For Clarity and Impact

Collectif Harvard Business School Press

156 pages, parution le 11/06/2004

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Résumé

Managers are under increasing pressure to deliver better results faster than the competition. But meeting today's tough challenges requires complete mastery of a full array of management skills, from communicating and coaching to public speaking and managing people. The Results-Driven Manager series is designed to help time-pressed managers hone and polish the skills they need most. Concise, action oriented, and packed with invaluable strategies and tools, these timely guides help managers improve their job performance today--and give them the edge they need to become the leaders of tomorrow. Face-to-Face Communication for Clarity and Impact urges managers to speak directly and confidently, assert themselves in uncomfortable situations, make a case convincingly, offer constructive criticism, and use the spoken word more effectively.

L'auteur - Collectif Harvard Business School Press

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Sommaire

Using the Spoken word efficiently
- Mastering the art of Persuasion
- How to Bring about Change by Paying Attention to what you and other say
- How to make your case in 30 seconds or less
- Are you asking the right questions?
- I one-dimensional communication limiting your leadership ?
Using Nonverbal Communication
- How to Listen
- The Truth Behind the Smile and Other Myths
- Are You Standing in the Way of Your Own Success?
- What Your Face Reveals and Conceals
"Reading" Others' Signals
- Get Around Resistance and Win Over the Other Side
- How Can You Tell When Your Teammate Is Lying?
- How to Speedread People
Communicating Under Pressure
- Don't Let Stress Strain Communication
- Managing Anger
- When the Direct Approach Backfires, Try Indirect Influence
- Is There Any Good Way to Criticize Your Coworkers?

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Harvard Business School Press (HBS)
Auteur(s)	Collectif Harvard Business School Press
Parution	11/06/2004
Nb. de pages	156
Format	13 x 21,5
Couverture	Broché
Poids	200g
Intérieur	Noir et Blanc
EAN13	9781591393474
ISBN13	978-1-59139-347-4