Mastering Statistical Process Control

A handbook for performance improvement using cases

Tim Stapenhurst - Collection Quality Management

460 pages, parution le 03/06/2005

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Résumé

Mastering Statistical Process Control shows how to understand business or process performance more clearly and more effectively. This practical book is based on a rich and varied selection of case studies from across industry and commerce, including material from the manufacturing, extractive and service sectors. It will enable readers to understand how SPC can be used to maximum effect, and will deliver more effective monitoring, control and improvement in systems, processes and management. The common obstacle to successful use of SPC is getting bogged down with control charts, forgetting that visual representation of data is but a tool and not an end in itself. Mastering SPC demonstrates how statistical tools are applied and used in reality. This is a book that will open up the power of SPC for many: managers, quality professionals, engineers and analysts, as well as students, will welcome the clarity and explanation that it brings to understanding the use and benefit of SPC in a wide range of engineering, production and service situations. Key case studies include using SPC to: ? Measure quality and human factors ? Monitor process performance accurately over long periods ? Develop best-practice benchmarks using control charts ? Maximise profitability of fixed assets ? Improve customer service and satisfaction

L'auteur - Tim Stapenhurst

Tim Stapenhurst is Director, The Sigma Consultancy, UK. Previously Head of Management Science, BP Exploration and Senior Operations Research Analyst, Thorne-EMI.

Sommaire

List of Figures
List of Charts
List of Case Studies and Examples
Reference of Charts
Preface
Acknowledgments
Introduction
An Introduction to the Theory of SPC
Exploding Data Analysis Myths
Putting SPC into Practice - The Cases
Implementing and Using SPC
Developing SPC Skills: Organisational Review Questions, Workshops and Exercices
An Introduction to Six Sigma
Bibliography, references and other resources
Experimental Resources
Appendix A
Glossary of terms and symbols
Index

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Elsevier
Auteur(s)	Tim Stapenhurst
Collection	Quality Management
Parution	03/06/2005
Nb. de pages	460
Format	17 x 24,5
Couverture	Broché
Poids	864g
Intérieur	Noir et Blanc
EAN13	9780750665292
ISBN13	978-0-7506-6529-2