Performance Drivers

A Practical Guide to Using the Balanced Scorecard

Nils-Goran Olve, Jan Roy, Magnus Wetter

346 pages, parution le 01/03/2000

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Résumé

The concept of the Balanced Scorecard, first introduced by Kaplan and Norton in a Harvard Business Review article in 1992, enables managers and company leaders to implement a successful performance measurement plan which incorporates both financial and operational concerns. It gives managers a fast, comprehensive view of the business, allowing them to focus on critical areas and drive the organization's strategy forward. Today, numerous large consultancies and their large, multinational clients are using the Balanced Scorecard as a method of performance measurement and a performance driver. This guide shows managers how to apply the Balanced Scorecard, enabling them to view several areas of performance simultaneously—a requirement in today's complex organizations.

Table of contents

INTRODUCTION AND BACKGROUND.
Why a Balanced Scorecard'
The Balanced Scorecard - Strategic Control.
BUILDING A BALANCED SCORECARD.
The Process of Building a Balanced Scorecard.
Cases From Different Industries.
Important Issues in the Building Process.
Scorecards as Management Control.
Measures and their Causal Relations.
IMPLEMENTING A BALANCED SCORECARD.
Systems and IT Solutions for Scorecards.
Towards a Learning Organization.
ADDITIONAL USES.
Using Scorecards to Inform Outside Parties.
Scorecards in the Public Sector.
CONCLUSION.
Making the Scorecard Process a Success.
Appendix.
Interviews.
References.
Index.

L'auteur - Nils-Goran Olve

Nils-Göran Olve is Adjunct Professor at Linkbping University and an independent consultant based in Stockholm, Sweden. His books on the Balanced Scorecard, Performance Drivers and Making Scorecards Actionable, were published by Wiley and translated into eight languages.

Caractéristiques techniques

	PAPIER
Éditeur(s)	Wiley
Auteur(s)	Nils-Goran Olve, Jan Roy, Magnus Wetter
Parution	01/03/2000
Nb. de pages	346
Format	15,6 x 23,6
Couverture	Relié
Poids	650g
Intérieur	Noir et Blanc
EAN13	9780471986232
ISBN13	978-0-471-98623-2