Summary: the amazement revolution

Review and analysis of hyken's book

Businessnews Publishing - Collection Business book summaries

40 pages, parution le 16/09/2016

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Résumé

The must-read summary of Shep Hyken's book: "The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience".

This complete summary of the ideas from Shep Hyken's book "The Amazement Revolution" shows that customer service isn't a department within a company - it's everything the company does. If you can amaze your customers, they will become addicted to doing business with you or, more specifically, to the quality of the experience they receive from you. In his book, the author presents seven amazement strategies from the best customer service focused organisations in the world, which you can use to bring your customers into a "Cult of Amazement". This summary is a must-read for any manager who wants to learn from the best and become the top service organisation in their industry.

Added-value of this summary:
- Save time
- Understand key concepts
- Expand your knowledge

To learn more, read "The Amazement Revolution" and find out how to teach your employees to deliver a superior experience to your customers.

Caractéristiques techniques

	PAPIER	NUMERIQUE
Éditeur(s)	Busi Book Sum
Auteur(s)	Businessnews Publishing
Collection	Business book summaries
Parution	16/09/2016	12/11/2014
Nb. de pages	40	15
Format	12 x 18	-
Couverture	Broché	-
Poids	51g	-
Contenu	-	ePub
EAN13	9782511042021	9782511022252