Supervision

Concepts and Skill-Building

Samuel C. Certo

580 pages, parution le 10/06/2005 (5^eme édition)

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Résumé

Certo's SUPERVISION prepares students to be supervisors. It is based on the premise that organizational variables like the nature of the workforce, computer and communication technology, and the design of organization structures are changing perhaps more rapidly than at any other time in history. All of these factors have a direct influence on supervisors' roles.

Sommaire

PART ONE: What is a Supervisor?
- Chapter 1: Modern Supervision: New Era Challenge
PART TWO: Modern Supervision Challenges
- Chapter 2: Ensuring High Quality
- Chapter 3: Teamwork: Emphasizing Powerful Meetings
- Chapter 4: Meeting High Ethical Standards
- Chapter 5: Managing Diversity
PART THREE: Functions of the Supervisor
- Chapter 6: Reaching Goals and Objectives
- Chapter 7: Organizing and Authority
- Chapter 8: The Supervisor as Leader
- Chapter 9: Problem Solving and Decision Making
PART FOUR: Skills of the Supervisor
- Chapter 10: Communication
- Chapter 11: Motivating Employees
- Chapter 12: Improving Productivity
- Chapter 13: Supervising "Problem" Employees
- Chapter 14: Managing Time and Stress
- Chapter 15: Managing Conflict and Change
- Appendix: Negotiation and Politics
PART FIVE: Supervision and Human Resources
- Chapter 16: Selecting Employees
- Chapter 17: Providing Orientation and Training
- Chapter 18: Appraising Performance
- Chapter 19: The Impact of the Law

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Mc Graw Hill
Auteur(s)	Samuel C. Certo
Parution	10/06/2005
Édition	5^eme édition
Nb. de pages	580
Format	20,5 x 25,5
Couverture	Broché
Poids	1060g
Intérieur	Noir et Blanc
EAN13	9780071116923