Understanding and Managing Diversity

Combining varied readings, real-world cases and thought-provoking exercises, Understanding Diversity prepares today's students to enter an increasingly broad workplace where diversity must not only be accepted, but also understood.

Key features

• NEW—Broadened definition of diversity—From primary (race, gender, ethnicity, sexual orientation, physical/mental abilities and age) to include secondary aspects of diversity (religion, communication, military experience, international work experience, etc.).
• NEW—Rewritten and updated popular material from the first edition—Includes “Cracker Barrel,” “Briarwood Industries,” “Distinguishing Differences and Conflict,” and “Workforce IQ” for both the American and Canadian versions.
• Difficult to find, original diversity material—Fills many gaps in courses related to diversity and includes topics such as religion, Native Americans, non-profit organizations, Generation X, employment equity in Canada, personality disorders under the ADA law, social class, and innovative models for employing older workers.
• NEW—New pedagogical features—Such as Internet assignments, a capstone diversity audit assignment, emphasis on development of higher level critical thinking skills, etc.
• NEW—Expanded experiential material—Includes exercises on communication, values clarification, Generation X, and gender in office politics, etc.

I. PERSPECTIVES ON DIVERSITY.

• 1. The Theoretical Underpinnings of Diversity.
• 2. Body Ritual among the Nacerima.
• 3. A World View of Cultural Diversity.

• 4. Managing Cultural Diversity: Implications for Organizational Competitiveness.
• 5. Strategies for Managing Human Resource Diversity: From Resistance to Learning.
• 6. Distinguishing Differences and Conflict.
• 7. The Diversimiliarity Approach: Strategies for Managers.
• 8. How Canada Promotes Workplace Diversity.
• 9. Innovative Work Models for Older Workers.

• 10. The Power of Talk: Who Gets Heard and Why.
• 11. The Male Role Stereotype.
• 12. White Privilege and Male Privilege: A Personal Account of Coming to See Correspondences through Work in Women's Studies.
• 13. The Continual Challenge of Sexual Diversity at Work.
• 14. Social Class in the Workplace.
• 15. Religion, Culture and Management in the New Millennium.

• 16. Nightmare on Wall Street.
• 17. First Union Case: Lessons on the Politics of Space.
• 18. Briarwood.
• 19. From Tailhook to Tailspin: A Dishonorable Decade of Sexual Harassment in the U.S. Military.
• 20. The Report: Diversity in Law Enforcement.
• 21. Survival and Change at the San Juan Pueblo Agricultural Cooperative.
• 22. Jack's Challenge: Sumiko's Dilemma.
• 23. The Cracker Barrel Restaurants.
• 24. The Implementation of Diversity Initiatives: Lessons from the (Battle)field.
• 25. The Murder of Barry Winchell: The Ultimate Failure of “Don't Ask, Don't Tell.”
• 26. Dilemmas at Valley Tech.

• 27. Exploring Diversity on Your Campus or in Your Organization.
• 28. What Is Your Workforce IQ?: American Version.
• 29. What Is Your Workforce IQ?: Canadian Version.
• 30. Individual Diversity: The Relevance of Personal Values.
• 31. Common and Uncommon Threads: A Values Clarification Exercise.
• 32. Understanding Diversity in Our Heritage.
• 33. I Am...
• 34. Increasing Multicultural Understanding: Uncovering Stereotypes.
• 35. A Gender and Communication Exercise.
• 36. Is This Sexual Harassment?
• 37. The Invisible Volleyball Game.
• 38. Trancendus.
• 39. Treasure Hunts I, II, III.
• 40. The Aging Population: Exploring Workplace Issues.
• 41. Team Conflict and Generational Diversity.
• 42. A Letter from an American Factory Worker.
• 43. Understanding Religious Roots.
• 44. Musical Chairs.
• 45. Create an Exercise.
• 46. Evaluating Diversity in the Real World: Conducting a Diversity Audit.