The Art of Better Retail Banking

Supportable Predictions on the Future of Retail Banking

Hugh Croxford, Frank Abramson, Alex Jablonovski

302 pages, parution le 17/03/2005

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Résumé

"This new book on retail banking is both readable and innovative. Its analysis is unusually accessible in its style, and the book's conclusions and predictions will be rightly thought provoking. The customer is gaining real power and this new book's insights on the importance of leadership, the need to unleash creativity and to make a bank's IT and people resource work together more effectively for customer satisfaction are important pointers to the shape of future competitive differentiation."

Sir Mervyn Pedelty, Recently retired Chief Executive, The Co-operative Bank plc, smile, CIS and Co-operative Financial Services

"A stimulating read. A readable and lively book that is always informative, sometimes controversial and invariably challenging. The authors don't expect readers to agree with it all, but the readers will undoubtedly gain some fresh insights and perspectives on the multiple issues facing management in a rapidly changing industry."

Chris Lendrum CBE, Recently retired Vice Chairman, Barclays Bank

"This book is clear enough for the layman and thorough enough for any banker to obtain an excellent sense of the options for successful strategies for their retail businesses. The challenges of technology introduction, cost of production and scope of service are driving banks into responses increasingly similar to other industry sectors. These forces have been apparent for some years but are so evident now they can no longer be ignored. This book provides an excellent guide to mapping that future."

Joseph DeFeo, CEO, CLS Bank.

Sommaire

Part I: Setting the Scene
- Introduction
- The Basic Model
- Accounts, Services and Channels
- Real Banks and Challenges
- Systems and Information Technology (IT)
Part II: The Propositions
- The RealWorld
- The Propositions
- Preparing for the Future
- Predictions for Retail Banking
- Conclusions

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Wiley
Auteur(s)	Hugh Croxford, Frank Abramson, Alex Jablonovski
Parution	17/03/2005
Nb. de pages	302
Format	16 x 24
Couverture	Relié
Poids	570g
Intérieur	Noir et Blanc
EAN13	9780470013205
ISBN13	978-0-470-01320-5