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The conflict and communication activity book
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The conflict and communication activity book

The conflict and communication activity book

30 high-impact training exercises for adult learners

Bill Withers, Keami D. Lewis

292 pages, parution le 27/06/2003


Conflict resolution is easier with these 30 dynamic exercises!

Every workplace has its share of conflict, and one of training's universal goals is to help organizations resolve it in a way that brings benefit to everyone involved. This timely activity book offers 30 ready-to-use exercises trainers can use to help workshop participants communicate more effectively and create positive outcomes from conflict situations. The Conflict and Communication Activity Book features:

  • Field-proven exercises from the authors' worldwide experience
  • Easy-to-follow instructions for preparation, additional reading, and Q & A processes
  • Valuable essays on handling conflict situations
  • An Exercise Matrix to sort activities by type, length, and other parameters

It also includes a jam-packed Trainer's Toolbox containing more than sixty handouts, flipcharts, and overheads; workshop agendas; instructions for breakout sessions; and tons more. From the quick-fix solutions of the "My Workshop Starts in Five Minutes" section to fully developed sessions, this book will be every educator's best friend.


  • Teaching About Communication and Conflict with Games and Exercises
    • Why Playing in the Classroom is Serious Business
    • Creating a Successful Learning Environment
    • Some Good Questions about Conflict
  • Conflict and Communication Exercises
    • Three Similarities and One Difference
    • A New Leaf
    • Right Listening
    • Building Bridges
    • Climbing Life's Ladders
    • Draw A House
    • Energy Jump
    • Meet the Press
    • Not "I"
    • Sentence Relay
    • The Squares Game
    • What you See is What You Get
    • Four Roads to Resolution
    • A Time You Felt Different
    • Centering Under Pressure
    • How Soon is Possible?
    • I Lean
    • Mine Field
    • Missing the Meaning
    • Say It, Shout It, Skip It
    • Telephone Tales
    • Think Fast (4 Variations)
    • Timed Square
    • Values Clarification
    • What's in a Word?
    • Workers and Managers
    • Diversity Dialogue
    • Hold Please
    • The Synthetic Culture Lab
    • Write Your Own Case Study
  • Trainer's Toolbox
    • Exercise Matrix
    • Sample Agendas
    • Handouts, Flipcharts/Overheads, and Charts
    • Tips for Leading Group Activities
    • Fun Ways to Break into Groups
    • Additional Resources
    • Index

L'auteur - Bill Withers

Bill Withers (Collingswood, NJ) is the author of The Conflict Management Skills Workshop (0-8144-7092-0) and the organizational development manager for R & B, Inc., an automotive supply corporation.

L'auteur - Keami D. Lewis

Keami D. Lewis (North Wales, PA) has been a program designer, trainer, and business leader with Rosenbluth International, Showboat Casino, and other organizations recognized for excellence in training and management practices.

Caractéristiques techniques

Éditeur(s) Amacom
Auteur(s) Bill Withers, Keami D. Lewis
Parution 27/06/2003
Nb. de pages 292
Format 21,5 x 28
Couverture Broché
Poids 870g
Intérieur Noir et Blanc
EAN13 9780814471678
ISBN13 978-0-8144-7167-8

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