Microsoft Dynamics CRM 3 for Dummies
Joel Scott, David Lee - Collection For Dummies
Résumé
Manage sales, service, and marketing processes all together
Find out how to manage customer information to make your business more productive
Whether you're completely new to customer relationship management (CRM) software or you just want the scoop on the newest version, this handy guide will get you going. Discover how to set up CRM 3, navigate and customize the system, use it to work with your accounts and contacts, collect leads,forecast sales, run reports, and much more.
Discover how to:
Develop and manage customer relationships
Implement a sales process
Set up security and access rights
Generate quotes, orders, and invoices
Manage leads and opportunities
Create and use product catalogs
The Dummies Way
Explanations in plain English
"Get in, get out" information
Icons and other navigational aids
Tear-out cheat sheet
Top ten lists
A dash of humor and fun
Get smart!
www.dummies.com
- Find listings of all our books
- Choose from many different subject categories
- Sign up for eTips at etips.dummies.com
L'auteur - Joel Scott
Joel Scott is among a handful of global experts on CRM for small and medium-sized businesses.
L'auteur - David Lee
David Lee is president of Vertical Marketing, Inc., a CRM customization and training firm.
Sommaire
- Introduction
- Microsoft CRM Basics
- Setting the Settings
- Managing Sales
- Making the Most of Marketing
- Taking Care of Your Customers
- The Part of Tens
- Index
Caractéristiques techniques
| PAPIER | |
| Éditeur(s) | Wiley |
| Auteur(s) | Joel Scott, David Lee |
| Collection | For Dummies |
| Parution | 16/05/2006 |
| Nb. de pages | 392 |
| Format | 18,5 x 23,5 |
| Couverture | Broché |
| Poids | 596g |
| Intérieur | Noir et Blanc |
| EAN13 | 9780471799450 |
| ISBN13 | 978-0-471-79945-0 |
Avantages Eyrolles.com
Consultez aussi
- Les meilleures ventes en Graphisme & Photo
- Les meilleures ventes en Informatique
- Les meilleures ventes en Construction
- Les meilleures ventes en Entreprise & Droit
- Les meilleures ventes en Sciences
- Les meilleures ventes en Littérature
- Les meilleures ventes en Arts & Loisirs
- Les meilleures ventes en Vie pratique
- Les meilleures ventes en Voyage et Tourisme
- Les meilleures ventes en BD et Jeunesse
