Building a Knowledge-Driven Organization

Robert H. Buckman

264 pages, parution le 05/04/2004

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Résumé

This is the first book to focus on the people side of knowledge management what it takes to get employees to contribute to a knowledge system. Robert Buckman explains how to orchestrate this culture change, drawing from the lessons learned by Buckman Laboratories the leader and pioneer in knowledge management in implementing award-winning knowledge systems. His book is a practical primer on how organizations can move from "hoarding" knowledge to "sharing" it, building a global strategy that allows them to respond faster than the competition to any customer's need on a global basis. Buckman reveals how to:

Combat the biggest problem with implementing knowledge management creating the culture that supports it
Increase the speed of innovation globally across an organization
Resolve technical problems quickly
Make immediate, informed decisions to help solve customer issues
Create new products based on customer input and demand

L'auteur - Robert H. Buckman

CEO of Buckman Labs, award-winning Knowledge Management Pioneer

Sommaire

Pooling Your Organization's Knowledge
The Buckman Labs Journey: How We Broke Down Our Hierarchies and Built a Global Strategy Around Knowledge Sharing
Technology Is the Easy Part: It's Culture Change That's Hard
How to Start Leading a Knowledge-Driven Company
Knowledge-Sharing Bedrock: Building a Foundation of Trust
Strip Management of Control over Information
Build or Buy a Knowledge System: Custom-Made and Off-the-Shelf Solutions
Turning the IT Department into Something New
Encourage the Flow of Knowledge
Let Customers Be Your Guide
Reward Associates for Sharing What They Know
Build Critical Mass in the Use of Your Knowledge System
Strategies for Building Communities That Span the World
Create Virtual Teams
New Products and Services Based on Knowledge
Practical Education: Let Your Associates Grow
Metrics: Outcomes from the Flow of Knowledge
The Things No One Can Copy: Speculation for the Future

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Mc Graw Hill
Auteur(s)	Robert H. Buckman
Parution	05/04/2004
Nb. de pages	264
Format	16 x 23,5
Couverture	Relié
Poids	555g
Intérieur	Noir et Blanc
EAN13	9780071384711
ISBN13	978-0-07-138471-1