Business Etiquette for the New Workplace

Build a Good Reputation - Use the Right Communication Channel - Avoid Damaging Confrontations

Collectif Harvard Business School Press - Collection The Results-Driven Manager Series (RDM)

168 pages, parution le 12/12/2005

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Résumé

Business is built on relationships, but human interaction is fraught with communication land mines that can range from embarrassing to punitive. This guide offers savvy advice for managers on how to conduct themselves professionally and effectively by communicating for positive outcomes, recovering from awkward encounters, and understanding the unwritten rules of e-mail, office politics, and more. Managers are under increasing pressure to deliver better results faster than the competition. But meeting today's tough challenges requires complete mastery of a full array of management skills, from communicating and coaching to public speaking and managing people.The Results-Driven Manager series helps time-pressed managers hone and polish the skills they need most. Concise, action oriented, and packed with invaluable strategies and tools, these timely guides help managers improve their job performance today--and give them the edge they need to become the leaders of tomorrow.

L'auteur - Collectif Harvard Business School Press

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Sommaire

Introduction
Avoiding Common Etiquette Pitfalls
Knowing When to Communicate
Choosing the Right Communication Channel
Negotiating Emotions Run High
About the Contributors

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Harvard Business School Press (HBS)
Auteur(s)	Collectif Harvard Business School Press
Collection	The Results-Driven Manager Series (RDM)
Parution	12/12/2005
Nb. de pages	168
Format	13,5 x 21,5
Couverture	Broché
Poids	238g
Intérieur	Noir et Blanc
EAN13	9781591399742
ISBN13	978-1-59139-974-2