Dealing with People You Can't Stand

How to Bring Out the Best in People at Their Worst

Rick Brinkman, Rick Kirschner

226 pages, parution le 18/04/2002

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Résumé

Since this bestselling book first appeared, technology has spawned a whole new breed of annoyances. Life today is filled with even more people you can't stand!

People on cell phones, oblivious to your personal space
E-mail "buddies," venting their frustrations online
Bully bosses with the power to get away with it
Whining coworkers whose negativity is driving you crazy

At best, such people can make life stressful and unpleasant. At worst, they can keep you from achieving important goals. The good news is that it is fully within your power to bring out the best behavior in people who are at their worst!

Sound impossible? It's not. Just ask the millions of people who have benefited from Brinkman and Kirschner's proven, innovative approach to dealing with difficult people. This bestselling guide will teach you:

How to identity the 10 most unwanted behaviors and how to deal with each of them
How difficult people think, what they fear, and why they act the way they do
How to be persuasive and use your influence
How to cultivate "take charge" skills that turn conflict into cooperation

Contents

Part I : Getting to Know the People You Can't Stand
Part II : Surviving through Skillful Communication : Prevent Conflicts and Resolve Problems Before They Get Out of Hand
Part III : Bringing Out the Best in People at Their Worst : Specific Goals and Action Step for Dealing with the 10 Most Unwanted
Part IV : Communication in a Digital Age
Appendix : How to Change Your Attitude

Caractéristiques techniques

	PAPIER
Éditeur(s)	Mc Graw Hill
Auteur(s)	Rick Brinkman, Rick Kirschner
Parution	18/04/2002
Nb. de pages	226
Format	15 x 23
Couverture	Broché
Poids	351g
Intérieur	Noir et Blanc
EAN13	9780071379441
ISBN13	978-0-07-137944-1