Hospitality management : the artificial intelligence revolution
Frederick Buhr, Jean-Pierre Trevisan - Collection Les beaux livres du savoir
Résumé
This unique book combines a practical guide with a science fiction short story. It supports hospitality professionals in integrating new technologies (AI, cloud, APIs, micro-services) to adapt their offerings to their customers’ digital journeys. At the same time, it invites readers to project themselves into the year 2050, inside the first lunar hotel.
The guide includes advice, case studies, and interviews as well as key industry figures. This book is meant for professionals, hospitality management students, and anyone wishing to anticipate the sector’s rapid transformations. An innovative approach that turns technological evolution into strategic opportunity.
Jean-Pierre Trevisan is a leading figure in international luxury hospitality. He served as Director of the Ritz Paris for 14 years, before heading the Hôtel de Crillon, Rosewood, and later becoming Managing Director of Lutetia Paris, Rive Gauche.
Drawing on this exceptional experience within some of the world’s most prestigious establishments, he founded ELEGYA Consulting in early 2026, a firm dedicated to ultra-luxury hospitality. He now advises distinguished owners and leading hotel brands on the creation and development of unique guest experiences.
Internationally recognized, Jean-Pierre Trevisan is an expert in designing bespoke experiences for the most discerning clientele.
Frederick Buhr helps hotel groups and hospitality tech companies drive high-impact innovative projects. With 25 years of experience at the intersection of digital, travel, and hospitality, he notably created Europe's first multi-country rail OTA (Rail Europe, €200M+ in annual revenue), led an AI-powered SaaS platform as CPO, and directed digital transformation programs for international groups such as CMA CGM.
Sommaire
Part 1: Hospitality Management – Current Transformations
Chapter 1: Hotels as Innovation Laboratories
Expert insight:“Perhaps the Moon… but first the Earth!”
by Christian Mantei, President of the French Tourism Development Agency
Chapter 2: Leveraging Collaborative Intelligence
Expert insight: The humble beginnings of AI: chatbots…
by Daniel Doppler, CEO of Quicktext
Chapter 3: Knowledge — The Fuel of Intelligence
Expert insight:“AI is a partner in delivering richer, more intuitive guest experiences”
by Markus Mueller, Managing Director at GauVendi
Chapter 4: Activating the Innovation Lever
Expert insight:“Design technology around flexibility, human connection, and continuous innovation”
by Florian Montag, VP Business Development at Apaleo
Chapter 5: Evolving Personalization
Expert insight:“The future is not centered on AI, but on the guest”
— Interview with Pedro Colaco, CEO of Guestcentric
Chapter 6: Betting on Sustainability
Expert insight: Designing the hotels of tomorrow for Earth, the Moon, and the human spirit
by Yasmine Mamoudieh, architect and hospitality designer
Chapter 7: The Economics of Innovation
Expert insight:“Always operate at the intersection of data and demand”
by Jamie Blackmore, VP Revenue, Reservations & Distribution at The Set
Chapter 8: Competitive Intelligence as a Strategic Asset
Expert insight:“AI will be the great equalizer in hospitality”
by Aditya Sanghi, CEO of Hotelogix
Appendix: Practical tools and resources for AI driven hospitality
Part 2: The Hotel on the Moon
Caractéristiques techniques
| PAPIER | NUMERIQUE | |
| Éditeur(s) | Dunod | |
| Auteur(s) | Frederick Buhr, Jean-Pierre Trevisan | |
| Collection | Les beaux livres du savoir | |
| Parution | 01/04/2026 | 01/04/2026 |
| Nb. de pages | 160 | - |
| Format | 16 x 22 | - |
| Couverture | Broché | - |
| Poids | 191g | - |
| Contenu | - |
ePub |
| EAN13 | 9782100897308 |
9782100897315 |
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