Knowledge Asset Management

Beyond the Process-centred and Product-centred Approaches

Gregoris Mentzas, Dimitris Apostolou, Andreas Abecker, Ron Young

210 pages, parution le 09/12/2002

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Résumé

There are two main approaches to knowledge management (KM), the process-centred approach which treats KM as an interpersonal communication process and the product-centred approach which focuses on the artefacts for knowledge, i.e. the documents, their creation and reuse in corporate computer-based systems. Knowledge Asset Management presents a knowledge asset-centric approach which fuses the previous two approaches together. It provides a conceptual framework to guide managers in the planning and development of the initiative and presents a methodology for organisations to: define and document their knowledge management strategy.- audit and design business processes that enhance and facilitate corporate learning.- facilitate knowledge sharing between people in the organisation.- measure and evaluate the quality and value of the organisation's intellectual capital. The book also introduces a way for developing an intranet-based environment to support: the collection and classification of internal and external information.- reuse of stored knowledge using flexible and customisable knowledge navigators and advanced search mechanisms including keyword and concept-based searching (e.g. visualization of the information space).- collaboration via on-line workspaces. Knowledge Asset Management gives an in-depth look at the technologies and methodologies required for knowledge management. Written by four highly experienced consultants in the field, the books also includes case studies showing how the principles work in practice.

Contents

Process and Product Approaches in Knowledge Management
The Know-Net Approach and Framework
The Know-Net Method
The Know-Net Tool
Case Studies of the Know-Net Solution
The Case of Planet S.A.
Knowledge Assets Management: Know-Net and Beyond

A.Knowledge Orientation Matrix
B. Analyse and Leverage Knowledge in Business Processes
C. Analyse and Leverage Knowledge Networks
D. Develop the Knowledge Asset Shema

L'auteur - Gregoris Mentzas

National Technical University of Athens, Greece

L'auteur - Dimitris Apostolou

Planet Ernst & Young SA, Athens, Greece

L'auteur - Andreas Abecker

DFKI, Kaiserslautern, Germany

L'auteur - Ron Young

Knowledge Associates, Cambridge, UK

Caractéristiques techniques

	PAPIER
Éditeur(s)	Springer
Auteur(s)	Gregoris Mentzas, Dimitris Apostolou, Andreas Abecker, Ron Young
Parution	09/12/2002
Nb. de pages	210
Format	16 x 24
Couverture	Relié
Poids	464g
Intérieur	Noir et Blanc
EAN13	9781852335830